Noel Johnson

Key account management of existing Accounts

Business development of new Clients

Candidate end to end Management ( Pre-Screening to Exit Management )

Client Induction

Employee Relations Management

India

➢ To oversee the entire operations of a lodging establishment including reservation check in's &out's; Guest relations, Housekeeping, F&B, Finance and Sales.

➢ Interact with travel trade management; handling corporates/travel agents in liaison with Marketing team.

➢ Ensure quality checks on existing reservations & ensure service standards in accordance with the company policies and procedures

➢ Deal effectively with customers, and staff workers while ensuring the Hotel runs smooth.

➢ To co coordinate with the assistants and assign department heads to help manage the property

India

➢ Responsible to actively sell transaction services and create cross selling opportunities; generate new work from existing clients, keep seniors apprised of opportunities.

➢ Responsible to generate ideas for transactions and deal structuring and be aware of key issues in negotiations.

➢ Responsible to develop contacts with key persons in the State Industrial Development Corporations, Trade Associations, India Entry Consultants etc.

➢ Created & managed long-term relationships with Fortune 500 companies to provide solutions across Research & Advisory, Agency, Project Management and Facilities Management verticals.

GB

➢ Active in Sales - of all brand Television panels, Projectors, Cameras, Computes and Home theatre systems.

➢ Increasing customer satisfaction and bottom-line revenue by expanding product lines, offering special promotions, and building rapport. Implemented innovative promotions to drive store revenue.

➢ Schedule, train, and coach peers to maximize performance in customer services, revenue generation, and daily tasks such as stocking and receipt taking.

India

➢ Provide inputs for local geography business plan and future direction of the business Progress.

➢ Raise invoices and aggressive follow up for Collections. These services included Asset Valuations; Asset Redeployment, Marketing, Human Resource, Finance, Legal, IT and Commercial

➢ Responsibilities included identifying revenue opportunities with both existing and new clients. Duties included structuring strategic proposals, negotiating business terms & conditions and closing the transaction.

➢ Keeping abreast of latest developments on mergers/ acquisitions etc. responsible for cross selling of other services of Real Estate lines to all clients.

• Deliver highest service level to exceed guest expectations and to deliver consistent high quality Guest Service
• Conducting daily checks on rooms and ensuring highest standards of hygiene and decor is met.
• Supervision of Garden and club premise cleanliness
• Assists in the direct training program of the new housekeeping employees and garden staff.
• Kitchen and restaurant supervision.
• Involved in arranging meeting and conference rooms.
• Preparing menus for large packs and events.

Masters: Master's in business administration, 2010 - University of Sunderland, City Campus - United Kingdom

Specialized in Sales & Marketing

Post-Graduation: Business Management, 2009 - EThames Graduate School - United Kingdom

Specialized in Management & General Marketing

Bachelors: Business Administration, 2005 - PSG College of Arts & Science, Tamilnadu, India

Specialized in Business Management