Nicole Arvold

Customer Success and Leadership Professional

Greenfield, MN

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Summary

With more than 15 years of experience in uniting customer needs, brand presence, and business strategy into profitability, I am a highly accomplished, forward thinking Customer Success and Leadership professional who has helped companies to streamline their business processes and gain efficiency.

As a Customer Success and Leadership professional for hundreds of businesses in multiple industries including non-profits, consumer goods, manufacturing, retail, and more, I have heard several of the challenges businesses have faced. My specialty is taking a consultative approach to integrate forward thinking strategies to meet customer needs in alignment with brand presence.

Experience

2016 Nov - 2019 May

Regional Sales Manager

SPS Commerce, Inc / Minneapolis, MN

Worked closely with Account Executives to train and develop them to achieve their professional and personal goals through relationship building, territory planning, development plans, strategy, and knowledge of the industry, products, competition, and company mission. Collaborated with multiple departments internally including Marketing, Customer Success, Sales Training, Customer Support, and Implementation to ensure a smooth customer experience and operational efficiencies internally.

2011 Apr - 2016 Nov

Senior Account Executive

SPS Commerce, Inc / Minneapolis, MN

Consulted with companies to understand their business challenges when it came to meeting the complex requirements of their global supply chain and provided them with a solution to help their business optimize operational efficiency in order to improve productivity, reduce costs, visibility,inventory and logistics management within their supply chain. Consistently achieved quota with a high of 127%.

2008 Aug - 2011 Apr

Account Manager

Multi-Tech Systems, Inc / Mounds View, MN

Developed and managed customer relationships resulting in sales of $3.6 Million. Created sales and marketing strategies such as webinars, user guides, and training materials to ensure the customer is best utilizing the product and to increase Multi-Tech brand awareness and sales. Advised and collaborated in new product launches through market research and customer feedback. Worked closely with distribution channels to ensure sales goals were succeed. Resolved customer issues to their satisfaction and in a timely manner.

2007 Jan - 2008 Aug

Account Executive

Metro Sales, Inc / Richfield, MN

Represented the Ricoh Corporation brand of digital office equipment emphasizing a solution-based selling technique. Oversaw contracts and new business development by processing, developing, and executing bid proposals for potential clients through the use of analysis and evaluation to meet the customer's needs. Developed trusting relationships through integrity and professional character.

2005 Nov - 2007 Jan

Store Manager

Bene Mine, Inc. / Bloomington, MN

Responsible for driving store sales through a consultative approach by identifying customer needs, providing the appropriate product, and suggestive selling. Advised and collaborated in community events to gain recognition with new and existing clients. Trained and mentored sales staff to ensure superior customer service and directed all aspects of store operating procedures including stock flow and merchandising.

2002 May - 2005 Nov

Store Manager

Eddie Bauer / Roseville, MN

Responsible for driving store sales through a consultative approach by identifying customer needs, providing the appropriate product, and suggestive selling. Oversaw staffing budgets and scheduled employees based on season, promotions, and projected traffic. Contributed to store openings and remodel teams as a sales leader, planning and executing grand opening merchandising strategies, operations, customer service, and problem solving

Education

2007

Norman & Associates

Dale Carnegie Sales Advantage Course

2002

St. Cloud State University

Bachelor of Science - Marketing

Skills

Microsoft Office
Relationship Building
Negotiations
Event Coordination
Brand Management
Customer Relations Management
Change Management
Strategic Planning & Execution
Team Player
Presentation Skills