Nazirah Tay

• Responsible for all business and personal support to the MD and Founder of company

• Liaised with wineries and business associates from Europe and Asia

• Interacted with a wide variety of personalities to schedule meetings and make travel arrangements
• Represented superiors at various regional meetings & conferences discussing corporate level operations

• Supervised and trained staff of 4 on Telephone Etiquette and Reception duties

• Provided key input in policy and procedure development and made numerous suggestions that were adopted to streamline processes and improve operations resulting in company’s first employee handbook outlining all proper office policies

• Facilitated on-boarding of new employees, assignment of work space, equipment, creation of accounts
• Created new departmental procedures manuals which was implemented company-wide (regionally)

• Designed Word templates, Excel spreadsheets and standardized forms for use by all

• Carried out administrative tasks of the office, including communications, record keeping, correspondence, filing, maintenance of office equipment, etc.

• Designated as the point person for all HR matters, managed organizational charts, processed and maintained employee documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, foreign work passes,

• Transported legal documentation and associated paperwork to necessary locales such as law firms, and accounting offices

• Sourced or seek for new/alternative/replacement vendors, including meetings with potential vendors and, ultimately, making selection recommendations to superiors

• Introduced mobile app - World-mate, increasing efficiency to MD who instructed it become a standard must have app to all employees who travelled heavily

• Communicated regionally with all office managers ensuring staff adherence to policies and procedure

• Organized and directed team building and office events/gatherings

• Managed diaries, travel schedules and meetings of CEO and MD
• Responded to hundreds of customer and solved 98% of their concerns
• Streamlined existing policies and procedures on staff lodging, saving company 100K
• Headed entire project of office relocation and renovation works
• Orchestrated set up of new businesses from scratch
• Assisted Marketing Dept. with company newsletter, wine tasting or other promotional activities/events to create brand awareness
• Involved in creating critical KPI to track and improve on sales and customer issues
• Rendered assistance in overseeing ISO certification and surveillance in which involves overall system and compliance, generating KPI reports
• Wielded and coordinated with suppliers/vendors for office equipment and supplies
• Maintained updated client database
• Liaised with accountants in relation to matters such as payroll and other general financial matters.
• Provided support in all aspects of secretarial assistance needed to CEO and
• Travelled both locally and overseas with Directors and CEO to provide general assistance
• Meeting and greeting visitors from all levels on behalf of Directors' and CEO
• Involved in decision-making processes
• Managed staff of 3 from Reception and Administration Dept.
• Prepared sales orders and receipt of goods for confirmed sales
• Delegated and deputized for superiors in their absence
• Screened applicant resumes and conducted interviews, coordinated both phone and in-person interviews
• Ordered and distributed office supplies while adhering to a fixed office budget
• Assisted with event planning, including associated travel and logistical arrangements

5 Credits