Nathan Hess
Management Consultant
Palatine, IL
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Summary
Senior management level learning professional with over 16 years of broad experience including enterprise level program management, learning strategy formulation, organization and leadership development, and technology enabled education delivery in diverse and challenging environments. Team and organizationally dedicated leader with superb communication skills and the ability to quickly, decisively and creatively solve problems in ambiguous contexts. Highly organized and results-oriented manager capable of exceeding goals through inspiring positive and productive team environments. Extremely tech-savvy, capable of quickly learning new applications and leveraging available technology resources to maximize efficiency and impact.
Experience
2018
Aug
-
Present
Management Consultant, Talent & Organization
Accenture / Chicago, IL
- Partner with executive level clients to formulate strategies and create a clear, measurable roadmap to execution.
- Lead large scale stakeholder and impact analysis for major technology initiatives impacting a global workforce.
- Directly manage workflow of up to 6 local and 18 offshore resources in support of project work and milestones.
- Conduct in-depth workforce skill analysis to create and execute upon talent management & training strategy.
- Manage all functions of project planning, execution, and project assessment using Agile methodology for global change management efforts in support of client initiatives.
- Partner with organization leadership to define unique business unit needs and create a comprehensive change management self-service toolkit scalable across entire enterprise.
- Assess future workforce needs, creating role-based reskilling journey maps to fill gaps and maximize retention.
- Design and execute full communications plans for large global organizations across all leadership levels.
- Develop creative ways to identify and quantify minor behavior shifts into tangible metrics, leveraging data visualization tools to provide meaningful insights on behavioral change trends in near real-time.
2006
Sep
-
2020
Mar
Senior Enlisted Leader
Army National Guard / Multiple
- Directly supervised, mentored and led up to 55 soldiers in both combat and non-combat operations.
- Managed logistics and supply operations for units up to 100 soldiers in size.
- Planned, briefed and executed highly complex, high risk operations involving multiple organizations.
- Prioritized, planned and coordinated training schedules for units up to 220 soldiers in size.
2014
Sep
-
2019
Feb
Senior Instructor & Course Manager
Army National Guard / Fort Indiantown Gap, PA
- Directly managed training staff of 18 full time and 26 part time soldiers.
- Prioritized, planned and coordinated training schedules for units up to 220 soldiers in size.
- Responsible for overseeing the transition of over 200 hours of classroom curriculum to a virtual format.
- Responsible for ongoing management of 290-hour course of classroom, practical exercise, and field-based instruction serving up to 160 senior military leaders per year.
2014
Sep
-
2018
Jul
Field Operations & Sales Leader
Allstate Insurance Company / Malvern, PA
- Directly oversaw change management initiative supporting the implementation of a proprietary customer relationship management system in assigned market resulting in 98% adoption rate, the highest in the region.
- Sole representative from 347 candidates in field organization on company-wide tech operating committee.
- Ensured timely resolution of complex operational issues across multiple business units including underwriting, policy issuance, technology, billing, policy amendments and endorsements, and claims.
- Analyzed agencies to identify and install specific processes necessary to drive successful business practices.
- Developed growth strategies by actively analyzing market trends and competitors value propositions.
- Led change management initiative for installing new agency compensation framework for financial products.
2012
Jun
-
2014
Sep
Education Program Manager, Agency Operations
Allstate Insurance Company / Northbrook, IL
- Simultaneously lead 8 cross-functional project teams ensuring project delivery met organization requirements.
- Directed internal and enterprise level resources to effectively drive sustainable change management processes.
- Led team in the development of proprietary business analysis tool, created multiple role specific training curriculums, and deployed country-wide to over 800 internal clients countrywide in less than 9 months.
- Maintained full budget responsibility for multiple simultaneous projects totaling over $2.3 million.
- Led the development of a Skill Evaluation Tool (SET) for 12 specific roles and successfully deployed countrywide to 14 regions, resulting in 98% and 100% participation in the 2012 and 2013 evaluation cycles.
- Successfully oversaw the 18-month implementation of Blackboard as enterprise LMS of record, integration with existing SuccessFactors functionality, and creation of new hierarchy and nomenclature governance.
- Advocated for and directly led the development and ongoing execution of new to role Field Operations & Sales Leader development workshop series for over 400 new hires in 2013 and 2014.
- Managed the development of curriculum and ongoing virtual training for proprietary customer relationship management system being deployed to over 10,000 agencies countrywide.
- Led team of six instructional designers in the conversion of 480 hours of live curriculum to virtual format.
- Sponsored and served as consultant, mentor, and facilitator for Veteran Licensed Sales Professional program, graduating 91 P&C licensed professionals from pilot groups in TX, IL, and OH resulting in a 96% hire rate.
2011
Feb
-
2012
Jun
Assistant Director, Career Services
Everest College / Melrose Park, IL
- Designed and facilitated ongoing workshop series to prepare students for job search and employment.
- Managed team in providing individualized coaching and skill development for student body of over 360.
- Instrumental in maintaining campus employment rate at 87% or greater throughout time in role.
- Created and managed accreditation reporting policy leading to 100% compliance rating over 3 separate audits.
- Developed relationships with and presented to employers, community groups, and non-profit organizations.
- Managed 7 direct reports responsible for full scope of accreditation process and campus policy execution.
- Planned and oversaw quarterly campus-wide student appreciation events for entire student body.
- Ensured alignment between all campus departments as member of leadership and guidance committee.
2003
Dec
-
2006
Aug
Lead Instructor & Training Site Manager
US Navy / Great Lakes, IL
- Directly supervised, mentored and led up to 30 subordinates in various complex daily operations.
- Supervised logistics, contracts, and management of assets and facilities exceeding 6.8 million dollars.
- Executed multiple large scale, high dollar, cross-departmental projects covering a wide range of disciplines.
- Regularly conducted project and program status briefs with high level military and DOD officials.
- Responsible for long range and short-range resource planning and ongoing project management.
- Developed curriculum, evaluation criteria and standards, visual aids, practical training, and facilitated for over 35 unique courses of instruction for civilian law enforcement and military combat training.
Education
2016
-
2018
Fordham University
MBA / Finance, Global Management
2014
-
2015
Univeristy of Illinois, Urbana-Champaign
M.Ed. / Human Resource Development, Organization Development, Adult Learning
2012
-
2012
University of Wisconsin, Milwaukee
Certificate / Project Management
2007
-
2012
Thomas Edison State University
B.A. / Communications, Human Resource Management
2007
-
2008
Thomas Edison State University
A.A. / Electronic Engineering
Skills
