Mia Sardarsingh, MM/HRM

• Develop and execute HR initiatives and activities relating to Organizational Development, Learning and Development, Employee Relations, and Talent Acquisition to enhance the bottom line and enrich the customer experience.
• Provide day-to-day support and advice to the business units on employee concerns, questions and with the Senior Director of Human Resources oversee the daily department operations.
• Provide technical advice and knowledge to others within the human resources discipline.
• Work alongside the Sr. HR Director with benefits evaluation, develop and implement new benefit plans and/or modify existing plans to maintain a competitive position in the market and also serve as one of the key contact for outside brokers and benefit consultants.
• Maintains knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Works closely with the leadership and management teams to promote management practices that build and maintain a positive work environment and promote high morale amongst all staff in order to increase employee engagement and retention.
• Develop, review and update the HR Strategy and the HR Management policies, procedures and practices.

• Plan, implement, and evaluate programs.

• Lead and manage the recruitment initiatives for the entire Outside Sales team including resume sourcing and presentations directly resulting in large numbers for final interviewees and new hires.
• Oversee and/or participate in the recruitment, selection and hiring activities for the organization.
• Recruit, hire, train and manage staff under supervision.
• Collaborate with the executive and management teams to create, develop and update job responsibilities, descriptions and structures for all positions.
• Supervise and conduct new employee onboarding /off boarding.
• Maintain a turn-over rate below 10% by implementing a strong performance-based and employee engagement culture.
• Work cross-functionally to ensure core HR processes are effectively designed, documented and implemented for sustained and efficient execution.
• Demonstrate expertise in human resources strategy development.
• Implement and improve performance measurement and development programs for supervisors focused on enhancing management performance and team building.
• Manage grievances and participate in arbitration's/mediation's.
• Provide hiring, compensation and benefits services for over 220 employees.
• Provide leadership, training, coaching and champion outstanding leadership skills resulting in a 100% employer EEOC compliancy.
• Advise the executive and management teams on strategic human resource issues including career development, compensation and compliance.
• Business partner with a solid record of initiating and implementing human resource strategies to achieve business results.
• Focused on identifying and selecting talented employees to grow organizational capabilities, promoting on average 5-7 employees annually and employing of over 30 employees in 2019.
• Coach and provide guidance to employees regarding HR policies and procedures related to transfer, promotion, compensation, benefits and condition of employment.
• Drive change initiatives within the organization by developing and promoting progressive human resources programs that have practical implications for a growth oriented, customer-focused organization (i.e. training, performance management, etc.).
• Develop, implement, and coordinate performance management process and participate in all organizational development activities.
• Serve as resource for HR policies, procedures; develop, recommend, and interpret HR policies, procedures and processes as necessary.
• Develop processes and tools to measure impact and value of HR initiatives to the organization.
• Identify and implement retention strategies to reduce employee turnover and increase internal employee development, engagement and skills.
• Guide and coach management on HR policies and programs including employee relations issues.
• Provide technical advice and knowledge to others within the human resources discipline.
• Develop, review and update the HR Strategy and the HR Management policies, systems and practices.
• Responsible for cultivating a positive Employee Relations function by assisting in the development and administration of employee relations activities.
• Responsible for the oversight and management of employee relations issues, internal investigations and prompt problem resolution.
• Manage employee relations processes to ensure a proactive, fair and consistent approach across entities.
• Work with employees, HR, other supportive functions, and leadership to resolve concerns.
• Manage a variety of high level HR projects and initiatives.

• Participated and managed the overall daily administrative and the running of the Sales Department’s operations, oversee staff including assignment of team members, managed the administrative and operational functions of the department ensuring processes and deadlines are achieved.
• Improved processes and policies, manage administrative staff, and provide direction for long term organizational planning.
• Provided functional Sales leadership for the organization. Responsibilities include regional and market sales planning, reporting, budget setting and management, sales process optimization, administration and operations.
• Worked with the SVP of Sales to the lead the development of sales productivity measures, compensation design, annual goal setting, professional development, training, staff management and recruitment (Inside and Outside Sales Team).
• Brought focus and awareness to our offerings across the sales team at large, maintain close, trusting relationships with those in my charge, and oversee the regional sales directors/managers to ensure that they are leading and mentoring their teams successfully.

• Maintained guests and customer satisfaction by providing problems-solving resources.

• Coordinated the strategic planning, implementation, and ongoing monitoring of projects and special assignments.
• Worked collaboratively with the leadership team to ensure optimal management of projects in a variety of operational areas within the organization.
• Ensured the data on reports and presentations were accurate and provided in a timely manner.
• Worked cross-functionally to ensure core HR processes are effectively designed, documented and implemented for sustained and efficient execution.Serve as a resource regarding HR policies, procedures and processes as necessary.

• Maintained guests and customer satisfaction by providing problems-solving resources.

• Created implementation timeline of functions/events and liaise efforts with the various business units.
• Assumed leadership role, gathered and delegated the necessary information to facilitate ongoing projects.
• Participated in planning and implementation of departmental goals, program objectives, personnel and resources.
• Analyzed data and processes to develop and recommend innovative solutions to solve complex revenue cycle problems.
• Conducted human resources project work and assisted with the day-to-day functions.

• Developed and executed all HR initiatives and activities relating to organization development, learning and development, employee relations, and talent acquisition to enhance the bottom line and enrich the customer experience by partnering with the business lines or functional area they support.Provided technical advice and knowledge to others within the human resources discipline.
• Influenced at all levels of the organizations and developed strong working relationships with managers taking a proactive approach in addressing issues.
• Received and investigated all complaints concerning my area (s) of responsibility and personnel; determined veracity of such (and as necessary) took corrective or disciplinary action and/or prepared response.
• Understood the nuances of policies and skilled at helping others interpret complex problems.
• Provided day-to-day support and advice to the business units on employee concerns, questions and oversee the daily operations of the organization.

• Developed, reviewed and updated the HR Strategy and HR Management policies, systems and practices.
• Managed the Employee new benefit plans and/or modified existing plans to maintain a competitive position in the market.
• Managed all aspects of recruiting international and domestic positions. Including coordinating, managing, preparing all work permits, immigration and Visa processing for employees/applicants.
• Drove the development and implementation of salary and compensation programs for the employees.
• Provided HR Leadership in the development and implementation of severance related to the closing of departments within the company. Employees were provided competitive separation benefits and job search assistance. The closings were concluded as scheduled and without any legal challenges.
• Drove the staffing project related to the transition of positions from the Bahamas office to the Panama office. Project was completed as scheduled and within budget.
• Worked cross-functionally to ensure core HR processes are effectively designed, documented and implemented for sustained and efficient execution. Main resource regarding HR policies, procedures, practices and processes as necessary.
• Maintained guests & customer satisfaction by providing problems-solving resources.
• Coordinated with clients to ensure delivery of additional HR resources, such as Organization Development, Talent Management and Compensation in order to diagnose, develop and deliver timely, comprehensive and relevant solutions.
• Partnered with the business units to evaluate the effectiveness of staffing support in aligning new, unique and changing staffing needs to the business strategy.
• Supported and drove change initiatives within the organization by developing and promoting progressive human resources programs that have practical implications for a growth oriented, customer-focused organization. (i.e. training, performance management, etc.)
• Performed global best practices in human resource management including best practice in gender and diversity which were in line with ethical standard and legal requirements and complied with all regulations applicable to the organization in its various locations all over the world.
• Coordinated the work of the HR unit in the management of contracts of all staff, partners and consultants, and ensured the organization’s policies and procedures complied with the laws/regulations applicable.
• Monitored legislation and legal provisions that may affect the HR operations processes.

• Developed, implemented, and administered strategic HR policies and programs in support of the business units.
• Using HR best practices developed a culture of positive employee & labor relations, effectively investigate issues and bring to resolution high risk employment related concerns.

• Identified ways to improve policies and procedures.
• Prepared termination and severance letters as well as internal and external correspondence.
• Reported Workers Comp. incidents.
• Trained and provided support to HR team members.
• Managed talent acquisition, recruitment processes and conducted employee onboarding and off boarding.
• Provided support to employees in various HR-related topics such as leaves, compensation and resolved any issues that may arise.
• Assisted and created human resources programs’ creating an efficient and conflict-free workplace.
• Contributed in the development and implementation of human resource policies, training and development initiatives.
• Ad hoc responsibilities as requested by management and the executive team.

• Skilled in resolving employee relations and conflict issues and crises in a swift positive manner.
• Negotiated contracts.
• Planned and managed company related events.
• Managed shipping and receiving department staff; establishing best practices for the department to ensure day-to-day flow and productivity.
• Worked with management emphasizing delegation of responsibilities and empowering staff to exceed expectations.

• Executive Assistant to the President facilitated all VP correspondence, travel arrangements including scheduling and itineraries, phone calls and scheduling of all appointments and financial reports along with a diverse list of task and correspondence.
• Contributed to the efficiency of the business by providing personalized and timely support to the Executives.
• Liaised with teams across the office and facilitated internal and external communication.
• Maintained guests & customer satisfaction by providing problems-solving resources.
• Excelled in record keeping of Trade Consumer Magazines for relevant articles related to travel industry.
• Established and maintained effective working relationships with government officials and media representatives.
• Greeted all colleagues and clients on behalf of VP and directs each to their correct destination.
• Managed special projects and events.
• Drafted all correspondence for the executive such as; financial, statistical, narrative, and other reports.
• Managed, prepared and submitted legal correspondence and documentation to appropriate counsel.

Full Time Student

• Excelled facilitating all VP correspondence, travel arrangements including scheduling and itineraries, phone calls and scheduling of all appointments and financial reports along with a diverse list of task and correspondence.
• Contributed to the efficiency of the business by providing personalized and timely support to the Executives.
• Liaised with teams across the office and facilitated internal and external communication.
• Maintained guests & customer satisfaction by providing problems-solving resources.
• Excelled in record keeping of Trade Consumer Magazines for relevant articles related to travel industry.
• Established and maintained effective working relationships with government officials and media representatives.
• Greeted all colleagues and clients on behalf of VP and directs each to their correct destination.
• Managed special projects and events.
• Drafted all correspondence for the executive such as; financial, statistical, narrative, and other reports.
• Managed, prepared and submitted legal correspondence and documentation to appropriate counsel.

General Studies