Travel Agent-General Office
Areas Of Expertise
- Personable Communication
- Compliance / Policies
- Program Research
- Astute Attention to Detail
- Streamlined efficiency
- Swiss/Russia Specialist
- Budget & Timelines
- Implementation Process
- Writing: Report, Docs, PPT
- Customer Relations
- Mail Clerk/UPS/ Federal Express
- Training & Mentorship
- Computer System Proficiency
- Project Management
- Coordinate multiple events
- Social Media Proficiency
- Multicultural awareness
Group Rail Agent/Rail Assistance Desk
- Promoted to Senior Administrative Advisor role to sell European rail products (passes, tickets, reservations, tour packages, city, Amtrak.
- Advised travel agents with travel related questions, made reservations, and issued passes in separate portals, processed tour packages, and issued and distributed travel documents.
- Mentored travel agents to increase accuracy and efficiency in information provided, courtesy, and procedural compliance.
- Increased accuracy and efficiency and streamlined all procedures.
- Increased efficiency and timeliness of sending out documents with refined processes of distributing documents.
- Coordinated all the paperwork for booking, invoicing, pricing, reservation confirmations, messaging, provider information, details, dates, and routes to ensure seamless travel event delivery.
- Arranged car rentals in Avis or Hertz
- Coordinated details in all countries, specializing in refined knowledge of travel details to ensure top tiered quality experience.
- Noted proficiency in website information, booking portals, Start, Pico, Skyspeed, Swiss, Refe, Norway in a Nutshell
- Assembled printed, packaged and distributed travel documents using UPS and Federal Express systems
Triton Community College
And Technical Experience And Content Creation
Travel Certificate, Triton Community College, River Grove Illinois| Continuing Education, Entry Level Travel, Triton Community College, River Grove Illinois
Proficient: Internet, Email, Amadeus/Start, Renfe Ticketing/Pass Portal, Swiss Rail Pass Portal, Trenitalia Ticketing Portal, Kana Email System, Internal Database, UPS Label Systems | Microsoft Suite, Google Suite, Proprietary Software, Database Platforms, Mac, Windows
Language: Basic Spanish