Martin Bassi
Travel Agent-General Office
Chicago, IL
Message
Connect
Profile:
Summary
Areas Of Expertise
- Personable Communication
- Compliance / Policies
- Program Research
- Astute Attention to Detail
- Streamlined efficiency
- Swiss/Russia Specialist
- Budget & Timelines
- Implementation Process
- Writing: Report, Docs, PPT
- Customer Relations
- Bookings/Reporting/Invoicing
- Mail Clerk/UPS/ Federal Express
- Training & Mentorship
- Computer System Proficiency
- Project Management
- Coordinate multiple events
- Social Media Proficiency
- Multicultural awareness
Experience
2016
Jan
-
Present
Group Rail Agent/Rail Assistance Desk
Rail Europe
- Promoted to Senior Administrative Advisor role to sell European rail products (passes, tickets, reservations, tour packages, city, Amtrak.
- Advised travel agents with travel related questions, made reservations, and issued passes in separate portals, processed tour packages, and issued and distributed travel documents.
- Mentored travel agents to increase accuracy and efficiency in information provided, courtesy, and procedural compliance.
- Increased accuracy and efficiency and streamlined all procedures.
- Increased efficiency and timeliness of sending out documents with refined processes of distributing documents.
- Coordinated all the paperwork for booking, invoicing, pricing, reservation confirmations, messaging, provider information, details, dates, and routes to ensure seamless travel event delivery.
- Arranged car rentals in Avis or Hertz
- Coordinated details in all countries, specializing in refined knowledge of travel details to ensure top tiered quality experience.
- Noted proficiency in website information, booking portals, Start, Pico, Skyspeed, Swiss, Refe, Norway in a Nutshell
- Assembled printed, packaged and distributed travel documents using UPS and Federal Express systems
Education
Triton Community College
Certificate
And Technical Experience And Content Creation
Travel Certificate, Triton Community College, River Grove Illinois| Continuing Education, Entry Level Travel, Triton Community College, River Grove Illinois
Proficient: Internet, Email, Amadeus/Start, Renfe Ticketing/Pass Portal, Swiss Rail Pass Portal, Trenitalia Ticketing Portal, Kana Email System, Internal Database, UPS Label Systems | Microsoft Suite, Google Suite, Proprietary Software, Database Platforms, Mac, Windows
Language: Basic Spanish
Skills
