Martin Bassi

Travel Agent-General Office

Chicago, IL


Areas Of Expertise

  • Personable Communication
  • Compliance / Policies
  • Program Research
  • Astute Attention to Detail
  • Streamlined efficiency
  • Swiss/Russia Specialist
  • Budget & Timelines
  • Implementation Process
  • Writing: Report, Docs, PPT
  • Customer Relations
  • Bookings/Reporting/Invoicing
  • Mail Clerk/UPS/ Federal Express
  • Training & Mentorship
  • Computer System Proficiency
  • Project Management
  • Coordinate multiple events
  • Social Media Proficiency
  • Multicultural awareness


2016 Jan - Present
Group Rail Agent/Rail Assistance Desk
Rail Europe
  • Promoted to Senior Administrative Advisor role to sell European rail products (passes, tickets, reservations, tour packages, city, Amtrak.
  • Advised travel agents with travel related questions, made reservations, and issued passes in separate portals, processed tour packages, and issued and distributed travel documents.
  • Mentored travel agents to increase accuracy and efficiency in information provided, courtesy, and procedural compliance.
  • Increased accuracy and efficiency and streamlined all procedures.
  • Increased efficiency and timeliness of sending out documents with refined processes of distributing documents.
  • Coordinated all the paperwork for booking, invoicing, pricing, reservation confirmations, messaging, provider information, details, dates, and routes to ensure seamless travel event delivery.
  • Arranged car rentals in Avis or Hertz
  • Coordinated details in all countries, specializing in refined knowledge of travel details to ensure top tiered quality experience.
  • Noted proficiency in website information, booking portals, Start, Pico, Skyspeed, Swiss, Refe, Norway in a Nutshell
  • Assembled printed, packaged and distributed travel documents using UPS and Federal Express systems


Triton Community College

And Technical Experience And Content Creation

Travel Certificate, Triton Community College, River Grove Illinois| Continuing Education, Entry Level Travel, Triton Community College, River Grove Illinois

Proficient: Internet, Email, Amadeus/Start, Renfe Ticketing/Pass Portal, Swiss Rail Pass Portal, Trenitalia Ticketing Portal, Kana Email System, Internal Database, UPS Label Systems | Microsoft Suite, Google Suite, Proprietary Software, Database Platforms, Mac, Windows

Language: Basic Spanish