Lynn Ladouceur

Secured dual sourcing of raw materials/finished goods to mitigate risk of a single source to avoid disruption in supply while remaining price competitive. Carried out multi-site responsibilities in North Bay and Langley. Masterminded and executed a local category mapping and purchasing strategy for North Bay, ON and Langley, BC facilities. Reported to: General Manager. Direct reports: 1 Strategic Sourcing, 2 Buyers

 Managed purchasing for two production facilities in Canada. Oversaw yearly supplier site audits.
 Supported colleagues with operational and tactical assignments.
 Key player in three system upgrade projects as a superuser/BKU (Business Key User).
 Created user manuals for the new systems, and provided staff training and support.
 Approved purchases over Prokura levels, championed and maintained process and policy development.
 Worked with R&D to support design requests, RFQ's, NDA's, contract negotiations and supplier agreements

• Maintain pricing structure for all product lines within the division
• Develop and update work instructions for price administration processes
• Assist Marketing team in setting reference price, calculation of transfer price and special price agreements
• Meet with Product Managers for pricing issues / updates
• Set up new customer accounts and ensure up to date accounts
• Lead ARP Pricepoint Project for Exploration, Ground Support and Geotechnical Drilling product lines
• Support Marketing team with product portfolio management process
• Create and maintain product codes for Exploration, Ground Support and Geotechnical Drilling product lines
• Pre-Study Product Registration Solution Project
• Assist customers with inquiries through Acign, ComActivity
• Movex Superuser for Customer Service functions

• Advise / direct / support customer service team with daily process flow
• Communicate daily with Atlas Copco customer centers
• Create and track KPI’s - Deliver to First Promise Report daily/ weekly / monthly
• Ensure even workflow per customer service representative
• Promote continuous improvement within customer service team with building efficient workflows
• Meet with Warehouse Supervisor daily
• Assist with production planning/purchasing to meet customer demand
• Meet with Product Managers for pricing issues / updates
• Prepare and maintain pricing for GDE Division
• Movex Superuser for Customer Service functions
• Follow up with Customer Centers on quote offerings
• Monitor freight invoices for accurate billing rates
• Offer assistance to problem solving with customer inquires
• Offer training to Customer Service Team and Warehouse on Movex functions as required
• Maintain Shipping Schedule for North Bay and Belgium warehouses
• Negotiate and communicate with freight forwarders

• Manage customer orders
• Export documents
• Communicate daily with Atlas Copco customer centers
• Assist customer service team with daily activities
• Assist customer service team with building efficient work process and work flows
• Prepare and maintain pricing for GDE Division
• Movex Superuser for Customer Service functions
• Track Deliver to First Promise KPI’s daily
• Support for problem solving with customer inquires
• Offer training to Customer Service Team and warehouse on Movex functions as required
• Maintain Shipping Schedule for North Bay and Belgium warehouses
• Negotiate and communicate with freight forwarders
• ISO Internal Auditor