Luis Riffo

Luis Riffo

Country Manager

Colombia
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Summary

Visionary & Strategic Leader (Spanish-English) with international scope who embraces cultural diversity and highly competitive environments. Managerial experience in major blue-chip multinational corporations FMCG & Industry (P&G, Del Valle Brands, KC, McCain Foods & SB&D). Strong track record for driving profitable growth and developing premium brands with salesforces, omnichannel strategies & digital transfomation. Very effective at leading, developing and inspiring large multicultural teams and customer business development also at managing the relationship with senior stakeholders. Ability to negotiate in cultural diversity.

Experience

2019 Jul - 2019 Dec
Country Manager
Stanley Black & Decker / Panama

Leader for Panama business (USD$18.2MM/Year) with full P&L accountability and a leadership team of 12 members in RRHH, Finance, Sales, Marketing, E-Commerce, Supply & Demand Planning. Reporting to Vice President & Country Manager for CCA.

  • I implemented a new Business Model with three strategic pillars: Powerful Route To Market, Value Creation &Best in Class Execution for Trade Channels.
  • I implemented an Efficient Consumer Response strategy for “Modern Trade Channel” stop the bleeding H1F19 -14% to -7% Q3F19.
  • Successfully launched Craftsman brand becoming the second country to launch it outside North America(+USD$ +150K)
2014 Apr - 2019 Jun
National Sales Manager
McCain Foods / Bogota Colombia

Leader for Food Service Business (US$25.6MM/Year) with P&L accountability & multifunctional leadership team of 32 members in RRHH, Finance, Sales, Marketing, IT, Supply & Demand Planning, Pricing, reporting to General Manager & Andean Commercial Director.

  • I led the digital transformation through salesforce system getting sell out control & KPIs adoption for distributorsChannel (75% McCain Volume).
  • I led & executed the RTM strategy expanding sales coverage for Colombia increasing to 12K client’s portfolio(+33%) in all segments attended by distributors.
  • I developed a more agile and effective organization, working closely with finance and supply chain teams togenerate plant savings and economies of scale with direct sales from Europe (intercompany prices).
  • I Delivered outstanding results in High Value Mix Portfolio achieving a Gross Margin from 21% to 26% earnings 4years in a row.
2012 Nov - 2014 Mar
Business & Sales Capabilities Consultant
Entrepreneurship / Bogota, Colombia

Independent consultant with a strong background in sales, marketing, finance, merchandising and staff development for Colombia, Ecuador, Peru, México and Venezuela.

  • Facilitator and designer of deal maker programs, dynamics, evaluations, activities & strategic planning with coaching into action for FMCG companies such as: Coca Cola Femsa & Unilever.
2010 May - 2012 Sep
Commercial Excellence Andean Cluster Manager
Kimberly Clark / Bogota, Colombia

Expariate based in Bogota leader of the KC Andean Region (Venezuela-Colombia-Ecuador-Peru) for the change management implementing the most important corporate project of Business Intelligence & Commercial Excellence Strategy, defining sales capabilities & trade marketing resources to enhance the ability to develop sales management, leader of Total Enterprise Management at Point of Sales tool for Andean countries. Reporting to General Manager.

  • I led the implementation of ERP Digital Transformation most relevant BI Project for KC partnering with ClusterGeneral Managers
  • Lead CRM TEMPOS management and plan for successful adoption by commercial teams Andean Cluster.
  • Develop and execute a sales effectiveness strategy that includes the implementation of a School of Leadership and the development of sales capabilities for the Andean Region.
2007 Aug - 2010 Apr
Business Unit Director
Kimberly Clark / Bogota, Colombia

Expatriate based in Cali leader for KC business with full P&L accountability and a leadership team of 45 members in RRHH, Finance, Sales, IT, Supply & Demand Planning, RTM and Trade Marketing Strategies with annual budget sales of USD$36MM. Reporting to General Manager.

  • Lead a significant business turn around increasing the Net Sales +3,3% (CAGR) +200 bps (CAGR) vs total KCColombia.
  • I increased the market share for KC Occident region from 14% to 17% and also SOM Fem Care Category from 15% to 18% (Nielsen 2007-2009) for Down the Trade.
  • Improved Work Environment Index from 76.3 % in 2008 to 90.5% in 2009 positioning south region Great Place to Work (ranked #2th).
2006 Mar - 2007 Jul
Business Unit Director
Kimberly Clark / Caracas, Venezuela

Leader for KC business with full P&L accountability and a leadership team of 90 members in RRHH, Finance, Sales, IT, Supply & Demand Planning, RTM and Trade Marketing Strategies with annual budget sales of USD$76MM. Reporting to General Manager.

  • I increased the Net Sales +15% to USD $ 66.12M up to USD$ 76.4M during FY 2007 vs. FY 2006 winning theNo. 1 ranking of most profitable business for KC Venezuela.
  • I led the implementation of JBP for modern trade clients getting a volume growth of +54% and net sales of USD$12.0M up to USD$ 21.3M for FY 2006 vs. FY 2005.
2004 Sep - 2006 Feb
National Sales Manager
Kimberly Clark / Caracas, Venezuela

Leader for KC Venezuela Family Care Category with full P&L accountability and multifunctional leadership of 36 members with an sales budget of USD$51MM. Reporting to General Manager.

  • I increased the NS USD$ +30% for Toilet Paper Category for FY05 vs. FY04 in a regulated prices market.
2002 Sep - 2004 Feb
Customer Business Development Manager
Del Valle Brands / Caracas, Venezuela

Leader for strategic business expansion for profitable and sustainable national accounts and distributors for countries such as: Venezuela, Paraguay, Uruguay, Dominican Republic & Ecuador through a successful execution of marketing strategies, relationships successful customer and the development of the distribution channels leading indirect sales forces of 167 persons with annual sales budget of USD$ 12 MM. Reporting to LATAM Sales Director.

1992 May - 2002 Aug
5 Management Positions
Procter & Gamble / Caracas, Venezuela
  • CMO Andean Cluster Commercial Excellence Manager
  • Key Account Manager Customer Business Development (USD$28MM) Unit Manager Customer Business Development (USD$54MM)
  • District Field Representative Customer Business Development
  • Territorial Sales Manager Customer Business Development (USD$27MM)

Education

2011 - 2012
Centrum Business School Peru
Magister of Global Business Administration / MBA

CENTRUM is the only Business School in Peru that has 4 international accreditations that distinguish academic and institutional excellence. We are part of the prestigious Beta Gamma Sigma network and we have the Quadruple ISO Certification.

2011 - 2012
EADA Barcelona Spain
MBA / Magister of Business Administration

More than 120,000 participants from more than 40 different countries have entrusted us with their training, demonstrating that EADA is one of the most innovative and prestigious business schools in Europe.

2001 - 2002
Universidad Bicentenaria de Aragua Venezuela
Management Specialist / Postgraduate
1994 - 1999
Universidad Bicentenaria de Aragua Venezuela
Bachelor of Business Administration

Skills