Loreen M. Brown

Reporting to the President, responsible for creating and bringing patient-first strategic vision to life on time and on budget through innovative practices and cross-functional collaboration to deliver value, enhance quality and stakeholder satisfaction and drive increased revenue and profitability.

• Achieved significant operational cost reductions ($2M Q416), team productivity gains.

• Cultivated new and enhanced service revenue opportunities; created and operationalized two new BUs.

• Improved customer satisfaction across key products.

• Fostered innovation and growth through mentoring top-talent, resulting in an 88% retention rate with almost half receiving promotions and guiding 3 direct reports to achieve the company's highest awards.

• Led large strategic initiatives at Fortune 14 company to under-stand the evolving marketplace and determine strategic direction for patient engagement oncology-focused services.

• Provided thought leadership regarding patient support services through podium presentations, panel participation, white papers, interviews and pod-casts.

• Partnered with Performance Excellence and Learning Development to create a QA Center of Excellence, which increased consistency and quality across all clients.

• Developed, managed and implemented the company's strategic roadmap to increase profit, productivity, quality, innovation and improve employee engagement.

• Provided support, guidance and expertise for $20M trans-formation project, working collaboratively with EIT, Finance, Operations, PMO, HR, Marketing.

• Developed Strategy Ambassador program to more clearly understand the voice of the customer through careful listening and integrating feedback into strategic efforts.

On an annual basis, accountable for securing and delivering half of the company's revenue managing a team of 30+ consultants focused on reimbursement, payer, training and health policy projects.

• Championed cultural transformation focused on creating an enjoyable environment to promote cooperative, cohesive engagement across newly merged companies.

• Managed diverse team in 5 sites throughout the US, plus remote associates.

• Partnered with the HEOR BU to create new global patient support offerings increasing reach and partnership opportunities.

• Expanded FRM team to 150 managers in 2 years, growing revenue by 200%.

• Transformed health policy team from cost center to revenue-generating BU in 8 months.

• Grew internal training dept, providing external, revenue-generating services.

• Created a new offering to close a gap in the marketplace by repurposing an existing service into an off the shelf, more efficient, profitable product.

• Brought in new customers, producing 20% increase in revenue in the first year.

• Ensured BUs' projects were on-time and on-budget, resulting in write-ups and renewed business.

Responsible for reimbursement and patient support services, including SPP management for the first kidney cancer product FDA-approved in 13 years, which was successfully brought to market 9 days before Medicare Part D launched; implemented first Oncology BU Customer Marketing division, focused on improving relationships with healthcare professions, payers, patients, GPOs and advocates.

Managed regional oncology FRMs, patient support programs, associated vendors, 501(c) 3 donations, advocacy partnerships, health policy issues, pricing, coding ensured coverage of new products.

Managed patient and reimb. services, supporting 12 programs, 25 products 8 clients.

Provided support and relevant information to the Senator and his staff on various health and education related issues, eg PPCA, HIPAA, abortion, mental health, HEW funding, AmeriCorps, Head Start/Pell Grant Scholarships.

Assisted patients in locating/utilizing social health services; performed individual, family and family, group therapy for medically fragile patients children.