Lora Manley

• Responsible for successful management and implementation of Performance Management Data/Reporting solutions, including all aspects of Project and Program Management.
• Manage internal teams and participate in planning, requirements gathering, design, configuration, testing, deployment and business readiness activities to ensure Project success.
• Build effective relations with Customer stakeholders, including Executive sponsor to facilitate effective risk and issue resolution.
• Timely and effective communication to project teams, Customer, and Spencer Tech management on Project status and issues.
• Acted as a liaison between clients (GAP Corp.), technology, accounting, print services and other business lines within the company.
• Managed and facilitated communications on all business requests and issues to ensure client programs were operating with maximum efficiency and profitability.
• Hosted recurrent client status meetings and work sessions as needed for program requirements review; communicated status to the management team.
• Prepared, maintained and distributed client status reports; both internally and externally.
• Daily interaction with various levels of management; both internally and externally, providing effective communications with staff level up through senior leadership.
• Ensured the Project Plan was in sync with the Statement of Work (SOW)
• Develop and continue business relationships with key clients and their stakeholders by addressing new customer requirements and recommending solutions that optimize value for the customer.
• Established effective and ongoing client communications.
• Managed client relations and resolved issues as quickly as possible.
• Maintained professional and productive relationships with clients.
• Handled client complaints and sought timely resolutions.

• Prepare and submit inventory control reports to Supervisor.
• Respond to enquiries regarding products and inventories.
• Oversee inventory control to ensure optimal inventory levels.
• Provide direction and assistance to colleagues as needed.
• Oversee merchandise returns to vendors.
• Utilize word processing applications and spreadsheets for inventory control documentation.
• Monitoring and maintaining current inventory levels, ensuring quantities that appear in the system are accurate for planning of purchase, promotions and marketing activities.
• Ensuring adequate inventory of product in accord with inventory cycle. Coordinates and manages daily physical cycle counts and reconciles if actual counts reports.
• Preparation of monthly consignment sales report to be submitted to supplier.

• Perform inventory control to ensure optimal inventory levels.
• Maintain inventory reports according to standard documentation and archiving procedures.
• Count and record merchandise received according to store policies.

• Provide administrative support to upper management via drafting documents, scheduling all meetings.
• Coordinate Company events, holiday parties, birthdays, etc.
• Sending invoices to Home Office, Greeting Customers/Visitors.
• Answering all incoming calls and calling all clients to schedule appointments on a daily basis.
• Organized the filing system and updated client data base.
• Generating and Submission for all employee time for payroll.
• Keeping up with all employee documents and information (New Hire Paper Work, Benefit Enrollment Paperwork, PTO, Doctor Notes, etc.)
• Responsible for ordering all office supplies and maintain all office equipment.
• Customer Service
• Create and email return labels to customer and technicians
• Create New Customer Orders
• Create RMAs in company system for returns
• Research errors in shipping, receiving, and inventory
• Filing claims with FedEx and UPS
• Provide ALL customers, Project Managers, & Program Managers with urgent short notice

• Handling all activities requirements, scheduling, ordering, and shipment for all Retail Customers (Best Buy, Target, Walmart, Office Max, Ross, TJ Maxx, etc.).
• Ensured timely pick up and deliveries of customer orders and shipments.
• Processed and sent purchase orders and credit memos.
• Creating Bill of Lading for LTL and Truck Load Shipments.
• Creating all customer compliance labels.
• Pricing trucking companies for timely, most cost effective method.

• Southwest TN Community College

05/2008 A.A.S Accounting

• Bolton High School

05/2004 Diploma