Elizabeth Elsberg

Analyze, design, develop, implement, and evaluate enterprise operations and compliance training curriculum for a 12 billion dollar start-up company that went public in February 2017. Create training curriculum for on performance improvement in support of operational and corporate audiences focusing on: property management, lease administration, maintenance, and call center teams. Leveraged technologies to develop blended learning solutions to include: virtual learning, eLearning, microlearning lessons, responsive learning, mobile learning, and traditional classroom facilitation. Manage the selection and execution of vendor contracts and services for training development / deployment and content management.

• Develop and implement nine Tier 1 projects resulting in a savings of $1,000,000 in efficiency capture and process alignment
• Project manager for a team of five people to develop and implement 100+ microlearning lessons in support of field operations
• Develop and deploy a 100-day blended onboarding curriculum including various corporate milestones with a net promoter score of 99% of all new hires completing the program. Curriculum includes classroom facilitation, gamification, video, eLearning, and on-the-job training to engage new employees with the Company mission, vision, and values
• Develop a blended strategy for implementing enterprise-level software for Leasing and Maintenance Call Centers across fourteen markets including interactive, Instructor-led classroom training, eLearning lessons, video software simulations, and job aids saving the company in excess of $700K
• Collaborate with the Director of Risk Management to create a series of monthly safety training sessions for Maintenance Technicians called “Toolbox Talks”

Developed and deployed enterprise curriculum for nine different lines of business in the US, Puerto Rico, Mexico, and Canada in support of 23,000 employees. Built curriculum through requirements gathering, audience identification, ROI analysis, and face-to-face meetings with subject matter experts and executives. Leveraged technologies to develop blended training by utilizing eLearning, virtual instructor training, mobile training, and traditional classroom facilitation. Created and facilitated train-the-trainer sessions to ensure program effectiveness, making necessary changes before deployment. Developed and produced video simulations, animated tutorials, and infographics for Rent-A-Center, AcceptanceNOW, Get It Now!, Home Choice, and RAC Puerto Rico companies.

• Transformed the previous Store Manager Development program into an interactive 12-week blended learning program DRIVE: Fourth Gear including art direction and design of custom graphic illustrations for all learning materials. Created a style guide and templates (eLearning, leader guide, participant guide, job aid, and activity sheet)
• Developed and implemented a blended, instructor led training session for the release of the point-of-sale (POS) system, SIMS. Collaborated with eighteen team members to develop a spoke and hub training strategy for implementation across 3,000 stores. Designed the theme, color palette, graphics, and interior design layout for the five-room training facility to form an unified experience for learners
• Collaborated with the Director of Sales Strategy and Marketing Director to create customer and employee-facing job aids for the new smartphone product line
• Managed vendors for the production and delivery of smartphone training materials for all sixteen training sessions in an eight-week period
• Developed the 2015 Black Friday training for Store Manager continuing education, which contributed to record-breaking sales including a 22% increase year over year

Designed life, accident, supplemental health, and Medicare supplements insurance advertisements, recruiting and employee training materials for United American Insurance Company, Globe Life and Accident Insurance Company, Liberty National Life Insurance Company, Family Heritage Life, and American Income Life Insurance Company. Created effective messaging and design for postcards, membership letters and envelopes, brochures, booklets, posters, and large-scale banners for agent conventions.

• Ensured accurate messaging in compliance with CMS and state insurance regulatory agencies for all advertising, recruiting and training materials
• Designed an interactive, monthly newsletter publication and interactive schedules for agent recruiting to support web-based design goals, developing it from a static PDF to an interactive ePublication newsletter
• Participated in think tank meetings to discuss current techniques, trends, and implementation strategies

Created and produced life insurance marketing materials while meeting current legal requirements and guidelines. Organized and continuously managed archived graphical art and files. Communicated with vendors to set up files in four-color CMYK PDFs for the pre-press production of offset printing.

• Researched, developed, and implemented the production of 12+ direct marketing templates that increased response rate by 40% during tenure
• Managed copy to meet individual state and federal legal requirements for marketing of life insurance, working collaboratively with the legal department to meet compliance needs