Lisa A. Ross

Payroll and Benefits Manager

Northern KY

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Summary

With over 20 years of experience, I’ve advanced to a leadership level by streamlining complex payroll systems, championing multi-state compliance, and managing benefits programs that enhance employee satisfaction. I’ve led payroll system migrations that reduced costs by 25%, recovered over $130K through audits, and boosted 401(k) participation by 20% through targeted coaching. Colleagues know me for blending strategic thinking with precision, always ensuring regulatory compliance while improving internal processes. I’m currently exploring my next opportunity where I can bring this same impact to a values-driven organization focused on efficiency and people.

Experience

2022 Aug - Present

Manager, Payroll and Benefits

CSE Insurance Services Company / Remote - Northern KY

• Designed and implemented administrative leave processes, boosting reporting accuracy to

99%.

• Led migration from ADP to Paycor, reducing payroll costs by 25%.

• Trained cross-functional teams, achieving 95% system adoption within weeks.

• Managed 100+ tax and business registrations across 20 states, reducing compliance risk by

30%.

• Collaborated on cost-saving benefits strategies, cutting premiums by 20%.

• Recovered $130K+ through payroll/benefit audits and invoice reconciliations.

• Identified and corrected tax misclassifications, saving 1.2% in payroll tax per affected

employee.

• Amended 401(k) plan with True-Up to enhance benefits for a key employee group.

• Boosted customer service satisfaction by 95% through streamlined response protocols.

2020 Nov - 2022 Aug

Payroll and Benefits Manager

Peter Cremer North America / Cincinnati, OH

• Enhanced payroll accuracy for 600+ employees by automating validations and

cross-checks.

• Managed Paycor to ADP migration with 100% data integrity and compliance.

• Launched wellness initiative, increasing engagement by 30%.

• Directed 401(k) administration, ensuring full ERISA and fiduciary compliance.

• Elevated retirement plan participation from 65% to 85% within six months.

• Recovered $30K for an employee via tax audit correction.

• Managed 600+ employee benefits across 10+ vendors, achieving a 95% satisfaction score.

2018 May - 2021 Jan

Payroll and Benefits Administrator

Apex Industrial Technologies, LLC / Mason, OH

• Supervised payroll for 300+ employees across five entities, ensuring compliance.

• Introduced reconciliation between finance/payroll, saving $50K/year and reducing fraud

risk.

• Conducted HRIS audits, correcting tax errors affecting 50% of employees.

• Delivered performance insights to leadership, improving data-driven decisions by 20%.

Education

HR Training Center

Certified Payroll Manager - 03/2025 - 02/2026

PayrollOrg

Certified Payroll Professional (CPP) - 04/2004 - 12/2029

Skills

FMLA/ADA/COBRA/HIPAA/ERISA/ACA
ADP Workforce Now
Paycor
UKG
Payroll
Payroll processing
Tax Law
Regulatory Compliance
Compliance Testing
Internal Audits
Benefits Administration
Fiduciary Liability
401(k) Administration
Project Management
Leadership Skills
Excellent Communication Skills
Problem Solving
HRIS Systems
Leave Administration
Reconciliation
Cost Saving Initiatives
KPI
Migrations
Group Benefits
Year End Close
Annual Reports
FLSA