Velvetjobs
Velvetjobs
Lionel J. Mosley

Lionel Mosley

Information Technology Professional

Houston, TX
Message
Connect
Profile:

Summary

  • Nineteen plus years of experience working in Information Technology.
  • Eleven plus years of Managerial experience.
  • Seven plus years of Director’s experience.
  • "Hands-on" experience working with Cloud Computing including Microsoft Azure, Office 365 and Software-as-a-Service (SaaS) Solutions.
  • Strong ability to adapt and learn.
  • Possesses a can-do attitude with an excellent personality.
  • Excellent written and oral communication skills.
  • Highly motivated self-starter, willing to accept additional responsibilities and quickly excel in challenging environments.
  • Strong Team Player with efficient interpersonal and communication skills combined with a strong work ethic.

Experience

2010 Dec - 2018 Jul
Director of Information Technology
Roberts Markel Weinberg Butler Hailey PC / Houston, TX
  • Managed and defined program goals for specific strategic initiatives in support of the annual and long-term goals of the enterprise or specific business units; served as resource to Executive Leadership for planning, implementation and strategic initiatives.
  • Oversaw and managed program status budgetary requirements and ensured all goals are met.
  • Provided leadership on multiple concurrent software implementation projects; managed issues/risks, trade-offs, communications and expectations; validated scope and time/resource estimates with Business Owners while monitoring progress toward each milestone thus ensuring program requirements were met.
  • Ensured programs were aligned with strategic goals and delivered according to statement of work while maintaining the budget plan.
  • Identified risk factors, created contingency plans, communicated critical risk factors to leadership and escalated issues as necessary to adjust the project scope, resources or time line when necessary.
  • Assisted Business Owners and Senior Management in analyzing the strengths and weaknesses to develop a long term (3-5 years) strategies based on analysis of the company's current and potential IT needs.
  • Created, maintained, and disseminated information to stakeholders including completion of documentation on learned lessons and incorporate findings into future projects.
  • Drove corrective and strategic insight to industry best practices, trending and bench-marking to help define and enable determined IT strategies and road-maps.
  • Built interpersonal relationships to maintain and strengthen partnerships with people whose assistance and cooperation/support may be necessary.
  • Established structures and processes to plan and manage the orderly implementation of change.
  • Managed communication and led a cross-functional team ensuring clear, accurate and professional communication between all members of the project.
  • Built collaborative relationships by coaching, mentoring, motivating and team members while encouraging them to take positive action and ensuring accountability for their assigned work.
  • Regularly communicated with Business Owners on work progress, concerns and questions.
2009 Jan - 2010 Dec
Supervisor of Infrastructure Technology
PCCA / Houston, TX
  • Led the Infrastructure team, supporting servers, network, desktops and telecom.
  • Managed the day to day operations of IT infrastructure including network, hardware, software support, training, and VMware environment.
  • Managed data connectivity for Local and Wide Area Networks.
  • Maintained network hardware/software, including the installation and problem solving of network equipment.
  • Assisted in planning, designing, documenting, and implementing various systems to include desktop PC’s, servers, network equipment and software applications.
  • Researched and evaluated new technologies related to computer networking; assisting on planning coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommended and specified the purchase of related products and services; keep current regarding new hardware/software products for enhancements.
  • Managed and supported Nortel Option 11 phone system.
  • Researched and recommended improvements in the design of telecommunication systems.
  • Researched, analyzed, investigated and resolved telecommunications related issues.
  • Established Active Directory accounts, profiles, file sharing, access privileges and security in a Windows 2003/2008 environment.
  • Developed, maintained, and monitored procedures for all server backups using Legato Networker.
  • Supported and Administered Microsoft Exchange environment.
2007 Jun - 2009 Jan
Systems Administrator
ARGUS Software, Inc. / Houston, TX
  • Built, developed, staged, tested and produced environments for Application Certifications using IntraLearn's Learning Server for .NET; storing back-end databases on a Microsoft SQL Server 2005 Cluster, added single-sign-on tokens for access through Microsoft Office SharePoint Server 2007.
  • Created custom sites and workspaces in SharePoint Portal Server 2003 as requested by business units, disabling and enabling user accounts, while maintaining user security and permissions.
  • Granted access to Projects and Tasks in Microsoft Project Server 2003 by adding users to the Enterprise Resource Pool, while maintaining user security and group permissions.
  • Configured Shared Service Providers and Site Collections in SharePoint Portal Server.
  • Administered Microsoft Office SharePoint Server 2007 through Central Administration.
  • Configured SQL Server Reporting Services, granted user permissions and ensured sites were accessible from the Internet Information Services Management Console.
  • Implemented .NET Framework 3.0 and 3.5 on front-end Web Servers for application requirements.
  • Created Portal and Site Templates in SharePoint Portal Server.
  • Planned, designed and implemented Active Directory for high availability environment, used for customer and partner accessibility over the internet.
  • Enforced environment security through Group Policy Objects and Active Directory permissions, as suggested by Microsoft for Enterprise Security Best Practices.
  • Deployed and maintained DNS Forward and Reverse Lookup Zones for internal Web Servers and external Web Sites.
  • Implemented Microsoft SQL Server 2005 Cluster for redundancy and high availability, used for customer and partner access over the internet.
  • Enforced database security through Integrated Authentication, and created maintenance plans to streamline database transactions and backup databases.
  • Implemented daily, weekly, monthly and annual backup routines using EVault's Online Backup for off-site storage, file and system level recovery.
  • Installed, configured and maintained System Center Operations Manager for real-time warning and error notification, system performance monitoring and standard deviation reporting.
  • Recommended updates to operating system, applications and server hardware to enhance performance while resolving security vulnerabilities.
  • Deployed and maintained Symantec AntiVirus Server to ensure that all systems in the environment were protected against the latest virus threats.
  • Researched best practices for System Integration, identifying interoperability issues that exist between systems.
2005 Jun - 2007 Jun
Information Technology Manager
Merrick Systems, Inc. / Houston, TX
  • Implemented test environment for SharePoint Portal Server 2003.
  • Managed SQL Server Reporting Services, including user permissions and Application Pools.
  • Maintained user accounts, group policy objects and group permissions in Active Directory.
  • Installed, configured and maintained all Domain Controllers, DNS, DHCP and WINS servers located across the Wide Area Network (WAN).
  • Analyzed network performance issues; including trouble connecting to the environment using the Virtual Private Network (VPN).
  • Configured, installed and implemented Storage Area Network (SAN) Solution using Microsoft's Distributed File System.
  • Distributed AntiVirus definitions to desktops, laptops and servers through Computer Associate's eTrust AntiVirus remote install tools.
  • Distributed Microsoft Updates to desktops, laptops, and servers using Windows Server Update Services (WSUS).
  • Recommended new applications, equipment, hot-fixes and system patches to enhance Local Area Network (LAN)/Wide Area Network (WAN) performance.
  • Monitored network resources including Cisco PIX's performance using Verso's Net Auditor.
  • Analyzed and repaired application and operating system related problems.
  • Created and maintained network support documentation using Microsoft Visio Professional.
  • Configured user accounts and mailbox quotas in Microsoft Exchange Server 2003.
  • Maintained disk space for restored databases on Microsoft SQL and Oracle Servers.
  • Created and maintained user extensions and voicemail boxes in Avaya IP Office.
  • Performed daily incremental, weekly and monthly backups using Symantec (VERITAS) Backup Exec for Windows Servers.
  • Created and maintained disaster recovery plans.
  • Provided technical support and guidance to users.
2004 Jun - 2005 Jun
Product Manger
TeleMate.Net Software, Inc. / Atlanta, GA
  • Created product demonstration programs that showed potential customers how products and services can be utilized to leverage their existing technology investments to reduce bandwidth and cost.
  • Assisted Development and Quality Assurance in creating test scenarios for new and existing products.
  • Prepared training seminars for internal sales, making them aware of product enhancements and how they benefit existing and potential customers.
  • Trained resellers and direct partners to effectively demonstrate, install and troubleshoot products.

2002 Jun - 2004 Jun
Sales Engineer
TeleMate.Net Software, Inc. / Atlanta, GA
  • Performed remote and on-site demonstrations and installations for sales opportunities showing how products and services decrease expenses while increasing productivity.
  • Evaluated how products and services were being utilized by existing customers and communicated with Sales, Development and Project Management teams why they were not effectively benefitting the customer.
  • Researched competitive products and created competitive analysis showing the benefits of TeleMate’s features and functionality.
  • Performance resulted in promotion to Product Manager.
2000 Jul - 2002 Jun
Software Support Representative
TeleMate.Net Software, Inc. / Atlanta, GA
  • Consulted with customers to ascertain and define need or problem areas; determine scope investigation required to obtain solution.
  • Troubleshoot and developed technical solutions related to software and setup errors for customers.
  • Created alternate procedures when standard procedures failed and ensured issues were resolved in a timely manner. Escalating urgent problems requiring more in-depth knowledge to appropriate internal resources.
  • Performance resulted in promotion to Sales Engineer.
1999 Aug - 2000 Jul
Software Support Analyst
InfoCure Corporation / Atlanta, GA
  • Provided customer assistance, consulting promptly to achieve individual performance objectives and ensure customer satisfaction.
  • Utilized proper departmental procedures for call control, problem resolution, reporting, and escalation.
  • Provided implementation guidance and coordination to customers.
  • Analyzed data to determine solutions for installations of alternate methods including procedures, changes in processing practices, and modification of delivered solution or redesign of products or services.
  • Advised customers on alternate methods of solving problems and recommend specific solution.
  • Provided remote service to customers are required by Client Order Transmittal.

Education

Houston Community College System
Associates In Arts (AA) - Pre - Business / Pre - Business
University of Louisiana at Lafayette
General Studies / General Studies

Skills

VelvetJobs Resume Builder