Lauren Smith

• Oversee all day to day office operations + facilities for rapidly growing startup
• Work creatively to maintain and improve company culture
• As part of the Experience team initiate and develop company Wellness Program
• Plan and execute events in and out of office
• Design and oversee development of office interiors such as new work stations, snack displays, storage and lounge/recreation areas
• Find, test, onboard and manage new food service vendors for new snack program and ongoing office meal program
• Drive thought leadership on simplifying and bringing consistency to the office experience

• Maintain a safe, well-organized and well-stocked work environment; Oversee daily office operations; Direct guests and route deliveries and courier services
• Executive administration for scheduling and expenses
• Manage busy Vendor Management inbox for payment communication with suppliers
• Provide sales and marketing support through research and record keeping
• Prepare packages for shipment, pickup or courier delivery
• Coordinate logistics/materials for meetings and events
• Provide clerical support for employees, including copying, faxing and file management
• Successfully organize sponsorship event for LocWorld 2017 in coordination with Marketing Manager
• Collaborate with US Office Manager to design, implement, and document office procedures and write new PTO policy

Promoted to Office Associate & Supervisor in January, 2015

• Controlled talent acquisition and recruiting; led staff training; mentored new hires
• Leveraged administrative and technical knowledge to manage employee’s Google calendars, tasks, logistics, reports, and invoices for client services
• Coordination with management leaders to conduct disciplinary meetings and reviews while keeping information confidential
• Allocated for office support in communications with internal/external partners; high volume phone calls, emails, billing / expenses, and finalized client contracts
• Impressed management team with responsive, proactive communication, follow through, ability to enterprise solutions, and attention to detail, which resulted in a promotion from cleaner to managerial position
• Created materials for and implemented Train the Trainer program, which elicited role play and best practices targeted to reduce issues of new hire errors; development and instruction of 18 trainers in newly established procedures

• Cleaned homes and offices with eco-friendly products as part of a start-up / actively growing company that prizes/cultivates individual initiative, teamwork, communication and high quality output
• Promoted to Trainer within 6 months
• Awarded Employee of the Month 4 times

Thesis Project: Imagining Social Justice Through Sci-Fi TV: From "Trek" to "Torchwood"