Kristy Isenberg
Account Coordinator at DIOR Beauty
Philadelphia, PA
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Summary
Highly motivated multi-unit account manager with extensive knowledge and experience in the beauty industry with a history of educating, training, sales strategy, customer service, and inventory control. Especially skilled at motivating and coaching teams to meet and exceed sales goals.
Experience
2019
Aug
-
Present
Account Coordinator
DIOR Beauty / PA, DE, NJ
- Evaluate the performance of BAs and work closely with training manager to enhance product knowledge and sales technique to improve performance
- Evaluate the performance of consultants and work closely with training managers to enhance product knowledge and sales technique to improve performance
- Manage campaign performance and make optimization recommendations
- Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions
- Work with Visual Merchandising (VM) team to create and establish apt communication tools for promotion/in-store programs drawings for retailer’s approval
- Event Planning and execution
- Demonstrate awareness of key sales drivers including new launches and product promotions
- Drive positive sales growth by role modeling selling behaviors and techniques
2018
May
-
2018
Sep
Jewelry Sales Professional
Tiffany & Co / King of Prussia, PA
- Develop and maintain your own clientele
- Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
- Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
- Focus on achieving and exceeding individual sales goals
- Maintain a consistent high level of customer service by creating and developing excellent client relationships
2017
Jun
-
2018
Mar
Esthetician
ULTA Beauty / State College, PA
- Assists in promotion of the health and wellness benefits to members/guests receiving routine skincare; communicates various promotions to members/guests
- Develope individual treatment plans to improve and maintain our client's healthy skin
- Enjoy working with people and possess a friendly and outgoing personality
2015
Jun
-
2017
Apr
Retail Account Manager
Benefit Cosmetics / PA, WV, OH
- Coordinate and support local field sales to achieve retailers’ revenue targets
- Define promotional calendar and make sure it is respected and implemented in store
- Develop selling plans
- Manages discretionary business development budget, maximizing returns
- Responsible for working with selected retails to develop business plans that support the overall growth of the retails business
- Hired, trained and evaluated personnel in sales and marketing.
- Increased profits through effective sales training and troubleshooting profit loss areas
- Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales.
2013
Jul
-
2015
Jun
Brow Specialist
ULTA Beauty / State College, PA
- Achieve personal/boutique sales and service goals
- Demonstrate, recommend and sell Benefit products.
- Perform short services, including but not limited to, brow and facial waxing, tweezing and brow tinting. Recommends additional services when appropriate.
- Use appointment book or system to book for return services, makeup lessons, and for events.
- Convert 40% of service customers into Benefit product sales.
- Follow all safety, sanitation and hygienic procedures before, during and after services; ensure board compliance at all times.
2012
Feb
-
2013
Jun
Business Consultant
Liberty USA / Altoona, PA
- Develops tools and reports from contract database that assist in driving decision-making for business partners and management
- Manage workflow collaboration across teams to ensure client investment is on track, executed flawlessly and completed on time
- Support a work environment that promotes customer service, quality, continuous improvement, knowledge sharing, and teamwork
2010
Feb
-
2012
Jan
Bra Specialist/Category Manger
Victoria Secret / Altoona, PA
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Education
2007
-
2008
Altoona Beauty School
Board Certified Esthetician
2004
-
2007
Huntingdon Area High School
General Studies
