Kris Klinger

Foodservice Management, Masters in Dietetics

• Responsible for 32 housing complexes, 7634 beds, 45 foodservice venues, catering services, and a campus hotel
• Managed volume of $165M
• Oversee team acquisition and deployment as well as strategic planning and department positioning
• Oversaw the development and opening of the USC Village adding 2500 new beds to the housing inventory
• Drove revenue growth in hospitality of 48.5% over a 10 year period; opening 23 new venues and renovations and rebranding 14 venues; developed and implemented 7 new brands on the University of Southern California campuses
• Restructured and developed self-sustaining and functional Hospitality and Housing departments

• Oversaw the successful operations of 14 F&B outlets at the Colorado Mills mall, including, financial profitability, brand and company standards compliance, a high level of customer, associate, and landlord satisfaction
• Managed volume of $12.5M
• Delivered +20% controllable profit improvement annually in the operations of 14 F&B operations for three years running
• Initiated and performed nationwide ServeSafe food safety training and alcohol awareness to FoodBrand Managers and associates
• Created, tested, and implemented the Manager-in-Training program for all levels of management focusing on branding, quality, P&L and operations

Earned income consultants for cultural institutions

Corporate Director, Strategic Alliance Group

• Developed strong and mutually effective relationships between Compass Group and top accounts through the facilitation of strategic planning, communication, and operational excellence
• Responsible for 52 accounts in the MidwestManaged volume of $271.7M
• Provided on-site teams with tools and resources necessary to understand and exceed client satisfaction
• Achieved 98.2 % account retention two years running
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Resident District Manager, Eurest Dining Services, Des Moines, IA, 2006-2008

• Responsible for the F&B operations at Principal Financial and the Science Center of Iowa as well as the acquisition of three new accounts in the Iowa market
• Improved Customer Satisfaction Survey to an overall score of 79.5%; an improvement of 35% from contract inception
• Improved participation from 61.30% in 2006 to 76.54% in 2008

Regional Director of Operations, Denver, CO, 2000-2003

• Managed volume of $13.4M
• Named Top Box General Manager in 1999; named Manager of the Year for Cherry Creek Mall, Denver in 2001
• As Partner Manager (one of the eigh out of 80 General Managers offered a Partner Manager position), improved comp sales and profits five years running
• Established and supervised commissary production, distribution, and general operations for East Coast operations

Partner Manager, Walnut Creek, CA, 1995-2000

Commissary Manager, Westbury, NY, 1994-1995

Kitchen Manager, Boston, MA, 1994

Manager, Dallas, TX, 1993-1994

Air Traffic Controller