Klarisa Wallace

Operations Manager - Vienna, VA Nov 2015 — Present

• Oversight of Internal Audit compliance and adherence to all processes and procedures
• Execute accurate P&L reconciliation, budgeting and expense control
• Manage merchandise inventory to support sales plan achievement
• Collaborate on clienteling strategies using sales reporting tools and CRM databases
• Partner with the IT Department to troubleshoot and maintain optimal performance of store technology
• Maintain the physical facility to established brand directives
• Liase with Property Management to ensure consistent compliance with the lease agreement
• Coordinate event planning activities for 19 locations within the market
• Partner with Northern America functional groups to develop & execute initiatives
• Provide an elevated experience in all customer interactions using hospitality offerings
• Develop direct & indirect reports through effective use of the performance management process

Other Positions Held

• Assistant Store Manager (Operations) - Nashville, TN June 2012 — Nov 2015
• Assistant Store Manager (Sales) - Manhasset, NY Nov 2011 — June 2012
• Operations Assistant - Manhasset, NY July 2010 — Nov 2011
• Operations Coordinator - Nashville, TN April 2009 — July 2010
• Operations Assistant - Nashville, TN Feb 2008 — March 2009
• Office Administrator - Nashville, TN Feb 2007 — Jan 2008
• Administrative Assistant - Nashville, TN July 2006 — Jan 2007