Kimberly Somer
Training and Education Developer
Summary
Professional in Training and Development with over 25 years of experience in customer service, training (virtual and in-person), writing, and e-learning. My experience has been in the insurance, government contracting, education, and social service industries, however, I am adaptable to any industry. I am seeking full-time, contracting (of any size), or remote opportunities. My attention to detail, driven work ethic, and focus on quality will be a portion of the skills I will contribute to any company. I would love the opportunity to speak further about my skills and any opportunities available.
Experience
Training and Education Communities
Bethesda Lutheran Communities / Watertown, WI
Directly managed three corporate trainers and supported 13 regional training instructors.
Developed and delivered corporate and operations training for organization of 1800+
employees.
Developed and implemented product branding and processes/standards for training
development using industry best practices
Led development of training and reference tools for implementation of global HCM software
program to 1800+ employees
Led 3-day virtual training for classes of 20+ learners in multiple states on a weekly basis
Revised and developed training plans in learning management system to track training by
position for 13 regional teams
Project Contractor
Bethesda Lutheran Communities / Watert
Supported the quality and training team across 13 regions with various projects.
Organized surveys by type and region to trend citations and opportunities for improvement
Reviewed and edited policies and training with consistent formatting and standards
Wrote training needs recommendations report using survey responses from employees
Instructional Designer
Strategic Health Solutions LLC / Omaha, NE
Developed and designed training for projects assigned by the government to medical review
nurses for the purpose of reviewing accuracy of payment on Medicare claims.
Designed simulated medical reviews for 20 nurses to learn and practice accuracy and
consistency prior to assigned work
Designed, delivered, and tracked corporate compliance training for 200+ employees
Education and Curriculum Writer
Strategic Health Solutions LLC / Omaha, NE
Developed presentations, facilitator guides, participant guides, and job aids for providers and
beneficiaries on topics of fraud, waste, and abuse in the Medicaid program.
Managed the process for developing e-learning and virtual training with a team of subject
matter experts, graphic designers, voice talent, and editors.
Quality review of final products prior to implementation
Business Manager
Coventry Health Care / Omaha, NE
Insurance Company providing a variety of managed care products to individuals, employers, and government agencies.
Manage a team of four trainers remotely.
Schedule new hire, soft skill, and refresher training for multiple offices
Develop and manage online training
Develop and implement new hire curriculum, assessments, and evaluations.
Business Analyst
Mutual of Omaha / Omaha, NE
Manage projects in designing performance standards, process redesign, and training documentation (product and technical training of new system implementation)
Consult with business units to evaluate and implement process improvement programs
Develop and deliver curriculum for medical terminology program
Travel to three offices and train new customer service system
Develop training materials for the customer service department
Quality assurance representative for group insurance customer service department
Customer service representative for group health, life, and disability
Education
Bellevue University
Health Care Management
Bachelor of Science (B.S.) with honors
Additional coursework in medical terminology, insurance, and disease processes
Metropolitan Community College
Associate of Applied Science (A.A.) / Architecture
Skills
