KIMBERLY OWEN

Executive Personal Assistant to the Founder and CEO of SanMar. Responsible for managing several high-net-worth estates while effectively interfacing between executives and employees within SanMar and outside the corporation.

• Responsibilities include: tracking critical details and multi-task extensively in the face of ambiguous, rapidly-changing circumstances; coordinating personal, professional, philanthropic and social calendars across a variety of operating systems; and booking national/international travel arrangements including luxury accommodations, fine dining, special events, performances and unique experiences.
• File expense reports utilizing SAP Concur as platform and central system to oversee the family's expenses to ensure financial integrity and transparency with the individuals I serve.
• Excel at managing multiple priorities, high profile projects, events and logistics simultaneously by anticipating the needs and delivering superior levels of service while maintaining confidentiality for individuals and stakeholders. Ultimately, it is my responsibility to act as a liaison and facilitate the competing needs of those involved while maintaining the integrity of the individual I represent.
• Recognized for operational excellence, streamlining policies and procedures while anticipating their needs and delivering superior levels of service and confidentiality for discerning clients.

As the Bony Levy vendor manager and sales associate it is my responsibility to be customer obsessed, ensure a quality experience, and exceed vendors expectations. I achieve this by anticipating the customer's needs, building vendor trust, and finding creative solutions to deliver results based on the vendors goals.

• Exceeded annual sales goal of $1MM by Q3 2021, achieving the number one sales location for the vendor.
• Business owner for the brand, working autonomously and possessing a complete understanding of internal and external variables that impact the brands business at Nordstrom's
• Educating the cross functional sales teams on current seasonal trends, terminology specific to the brand, and product details to drive sales.
• Coordinate cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines
• Utilize inventory management systems to scan, process, and research customer merchandise shipments in accordance with inventory control processes.
• Conduct financial analysis of business opportunities to meet and exceed yearly sales goals and expectations

Worked as a vendor and staff coordinator and training specialist for a supported-living agency to provide in- home and full-time care to clients diagnosed with significant developmental disabilities.

• Managed a broad mix of HR functions including recruiting, interviewing, hiring, training, and onboarding teams of up to 12 clinical staff and administrative personnel--working within a 24-hour on-call environment
• Served as liaison between agency staff, caregivers, and client family members--facilitating communications and overseeing team care delivery, care quality, delegation of responsibilities, and day-to-day accountability
• Accountable for all documentation and record keeping related to client medication management, appointments, treatment expenses, and invoicing--ensuring compliance with HIPAA and other regulatory requirements.
• Directed training workshops and led conferences, help launch The Center for Psychological Health as a satellite office in Seattle, and took on additional roles an Office Coordinator and Executive Assistant
• Handled numerous administrative tasks including storing/updating/migrating files across operating systems, processing insurance documentation for clients, drafting new policies and SOPs, designing medical intake forms, performing database and record management, and organized medical files and behavioral reports.

Retained to provide full-time support for a high-profile family with two adolescent young adults diagnosed with autism, in addition to providing Personal Assistant duties and managing several high-net-worth estates.

Tracked critical details and multi-tasked extensively in the face of ambiguous, rapidly-changing circumstances, coordinating personal, professional, and social calendars and booking national/international travel arrangements.