Kevin Heigele
Hiring manager
Los Angeles, CA
Message
Connect
Profile:
Summary
Highly skilled at identifying issues and potential solutions on all aspects of the claims business.Advanced conflict management and problem resolution skills in managing internal and external customer relationships.
Strong knowledge in Property/Casualty claim practices.
Evaluate and develop operational best practices.
Train facilitate and coach effectively to improve business outcomes.
Able to market to consumers to influence buying decisions
Coach and mentor other small business owners
Create and establish department goals and objectives
Apply Continuous Improvement methodologies to support claims business unit.
Claims Compliance reviews to ensure best practices and insurance laws are met.
Experience
Present
Manager
Allstate Insurance / Charlotte, IA
- Built an Allstate Agency from scratch, including hiring staff, negotiating contracts, and creating agency policy and procedures to comply within the laws of the state
- Stay compliant with employee laws, human resource guidelines and labor relations
- Stay compliant and up to date with North and South Carolina Insurance laws
- Develop and create marketing strategies to influence consumers to buy product
- Manage agency expense
- Build relationships customers and the community
- Built a ½ million-dollar book of business within the first 6 months of opening
Education
University of Phoenix
Masters, Business Administration
Skills
