Katelyn Everett
Sales and Service Manager
Summary
SKILLS
Cash Handling: Maintaining accurate counts for multiple registers.
Communication: Effectively and kindly voicing opinions and instructions to
employees. Listening intently to concerns and applying said information.
Customer Service: Upholding a personable and hospitable attitude towards
customers. Always willing to go above and beyond.
Multitasking: Overseeing multiple employees and duties. Divvying up
responsibilities to employees. Including but not limited to: scheduling,
assigning, etc.
Problem Solving: Not just pointing out the issues, but coming up with viable
solutions.
Teamwork: Gathering employees to work together to complete tasks.
Encouraging positive feedback and praise.
Experience
Sales and Service Supervisor
Kate Spade New York
Responsibilities include but not limited to: managing effective business
selling, handling guest relations/surveys, customer service, cash
handling, overseeing employees, growth and development of employees, team building, scheduling, and shipment.
Montclair - Assistant Manager
Tilly's Surf and Skate Clothing
Responsibilities include but not limited to: achieving and exceeding
sales goals, overseeing employees, scheduling, promoting exceptional
customer service, and creating displays using product knowledge.
Santa Anita - Sales Associate, Lingerie
Nordstrom
Responsibilities include but not limited to: growth and development of department, exceeding sales goals, and building clientele.
Visual Merchandiser
Forever XXI, Ontario
Responsibilities include but not limited to: maintaining a visually
aesthetic store, organizing and keeping inventory.
Education
University of La Verne
Bachelor's of Arts, English
University of La Verne, California - Bachelor's of Arts: English
August 2010 - June 2014
GPA: 3.5
Involvement: Spotlight Leader 2011-2013 (Executive Board 2012-2013)
Chino Hills High School
High School Diploma
Chino Hills High School, California - High School Diploma
September 2006 - June 2010
GPA: 3.5
Skills
