Karen Hardwick

Spearheaded clinical operations supporting Fortune 500 clients, overseeing teams responsible for pre-employment and compliance testing at scale

Implemented KPI-driven operational management practices and leading-indicator reporting to proactively identify bottlenecks, improve throughput, and accelerate execution timelines.

Improved “clear-to-hire” cycle time by 34% year-over-year (YoY), implementing leading indicators and enhancing data visibility to accelerate decision-making

Reduced scheduling lead time by 88% through process standardization, intake redesign, and automated information capture.

Scaled workflow automation for participant communication systems, implementing text-based outreach and reminders that reduced no-show rates by 50%

Elevated workforce quality and performance, strengthening recruiting strategy and optimizing compensation to attract higher-caliber talent

Built and optimized operational systems and workflow infrastructure governing intake, scheduling, and compliance operations, improving execution consistency and operational visibility across cross-functional stakeholders.

Served as Interim Chief of Staff to executive team, driving strategic planning and operational alignment across departments to enable high-velocity execution of company priorities

Led enterprise-wide initiatives in partnership with C-suite, delivering 20% YoY gross profit growth through disciplined execution, prioritization frameworks, and cross-functional leadership

Built SQL/Snowflake-based operational reporting infrastructure and cross-functional tooling in partnership with data and engineering teams, enabling real-time operational visibility and faster decision-making.

Scaled global operations and workforce from 33 to 125, designing systems for remote work, compensation, and performance management across international teams

Transformed financial and operational processes, serving as Interim Controller to streamline budgeting, improve cost allocation, and reduce month-end close from 15 days to 5

Drove operational efficiency and throughput, implementing workflow systems and performance metrics that reduced project turnaround time by 67% and improved visibility across the organization

Designed and implemented scalable operational systems that improved throughput, reduced manual coordination, and increased cross-functional execution efficiency.

Established KPI frameworks, operating cadences, and performance dashboards that enabled teams to manage execution against operational SLAs and business objectives.

Partnered with ownership to define and execute growth strategy, driving 150% increase in output and 75% year-over-year demand growth

Redesigned operational workflows to eliminate bottlenecks, reducing costs by $15K within 3 months and improving overall efficiency

Engineered cross-functional process improvements, accelerating inventory turns and increasing facility throughput

Drove enterprise operational transformation, increasing delivery volume 180% and reducing package errors by 90% through large-scale process redesign and continuous improvement initiatives

Generated $53M+ in annual cost savings, developing and scaling inventory and shelving innovations that improved utilization and reduced quality defects across network

Delivered $12M+ in savings and 75% cost reduction in returns logistics, optimizing backhaul utilization and eliminating underused line haul spend

Established foundational customer experience and operations programs, including launching Amazon Logistics’ first Customer Excellence roadmap and deploying network-wide process improvements that reduced defects and improved new hire performance by 75%

Led global cross-functional teams across Europe and Japan, launching Prime Now in 10+ locations and delivering on-time platform deployments while establishing operational standards across regions

Built and scaled high-performing teams, promoting 23 associates into leadership roles and implementing workforce strategies that improved engagement, productivity, and retention

Developed operational process standards and scalable execution mechanisms across fulfillment and logistics workflows, improving consistency, defect reduction, and throughput across distributed operations.