Jordan Ross
Regional Manager for Student Housing
Summary
Student Housing Professional of nearly 15 years with Experience as a Student Housing Regional Manager and Traditional On-Campus Housing as a Director of Residence Life.
Professional focal points include property management, strategy development, team leadership, market analysis, operations management, student housing, marketing initiatives, event planning, sales operations, recruiting, cross-functional team collaboration, infrastructure development, operations optimization, technology solutions, and project management. Delivering superior administration on the latter areas of expertise requires the utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns.
Strong educational background including a Master's Degree in Higher Education with a focus in Business Administration, a Bachelor's Degree in Business Administration and an Advance Certification in Millinery Studies.
Experience
Regional Manager
Trinity Property Consulants
- Direct daily operations of up to $450-$500M of assets in 11 communities; composed of 5,250+ beds, 2,200+ units, one dining hall, one food court, 75,000 square feet of commercial retail space, two parking garages/structures in seven markets of value-add and distressed communities. Report directly to the Senior Vice President.
- Serve as one of the key decision makers for Trinity Property Consultants Student Housing, including policy and procedure, staffing, resident satisfaction, compensation and incentive structure, rates, budgets, renovation scope, and facility management.
- Oversee and manage 100+ on-site team members in 5 states, ensuring continuous streamlined operations.
- Establish new budgets that incorporate underwriting, prepare an annual operating budget, generate monthly variance reports, quarterly budget reforecast reports for communities, and manage operating expenses within or below budgeted levels.
- Partner with the acquisition team on new student housing transactions for optimized performance and assisting with underwriting.
- Perform due diligences and offer recommendations regarding new and potential acquisitions, including market survey, marketing and lease up plans, preliminary budgets, staffing structure, renovations, rent, and revenue analysis.
- Promote and facilitate a welcoming disposition of two communities, including all areas of operations and marketing averaging 2.5X return on investment.
- Devise, develop, and deploy full marketing strategies in eight separate markets.
- Monitor and implement rate increases to surpass monthly and yearly revenue requirements, on average increased renewal rates by 9% with an average of 40% renewal rate.
- Mentor and cross train team members, encouraging promotions from within the company, as well as reducing employee turnover by 35%.
- Supervise various renovation budgets of up to $5M, recommend design concepts based on the individual community, to include unit interiors, facility exteriors, office space, club house, and amenity spaces.
- Ensure compliance with all established policies and procedures by auditing administrative, accounting, and maintenance areas. Approve all exceptions as needed.
- Review and inspect communities monthly to ensure the highest standards are maintained; evaluate maintenance, grounds, leasing, marketing, and operations in areas of efficiency, conduct inspections of vacant apartments for market-ready condition and renovation standards.
Education
Buffalo State College
Masters of Science in Student Personnel Administration / Concentration: Management and Administration
Flagler College
Bachelor of Arts in Business Administration / Advertising
