John O'Keefe
Director of Fixed Operations
Summary
Steadfast fixed operations director with over 15 years of service experience in the luxury automotive market. A tested and proven leader, strategic thinker, with a history of turning around underperforming operations. Exceptional ability to ensure customer satisfaction and profitability by recruiting and developing a team to perform at the highest level
Experience
SERVICE DIRECTOR
GULLO FORD OF CONROE / Conroe, TX
- Overhauled the entire service department to improve profitability, productivity and efficiency
- Guided a team of 75 service department associates
- Increased service labor gross profit over 6% and improved shop productivity by over 20% by initiating service advisor training, managing technician objectives and efficiency processes
- Raised CSI over 25 points through coaching, process management and strategic recruiting
- Streamlined expenses and increased gross profit thereby making the service department profitable, before parts transfer
- Outpaced the previous years' service labor sales, gross profit and net profit every single month
- Implemented daily department meetings as well as weekly service advisor and team leader one-on-ones to improve communication and mentor team members
Education
University of Virginia Darden School of Business
University of Virginia Darden School of Business
2013
Harvard Business School
Harvard Business School; Achieving Break Through Service 2011
Center for Creative Leadership
Center for Creative Leadership
2006
UNIVERSITY OF MINNESOTA
UNIVERSITY OF MINNESOTA
1986-1989
Skills
