JOEY NICOLE CASALE

● Product and brand expert-able to educate on science of Nutrafol

● Assist, educate and create orders for customers through all points of interaction (email, phones, chat, social media) in a fast paced environment.

● Act as a point of escalation for complex customer and process issues and resolve high priority customer escalation.

● Prioritize daily tasks and direct assignments to aid in maximizing efficiency.

● Effectively observe and evaluate agents within the parameters of our bonus structure.

● Liaison to Professional sales team - created sales and accounts for doctors and salons.

Beauty Ambassador- La Prairie October 2015- February 2017

Marc Jacobs Beauty February 2017-present

Service Star Award recipient February 2017

iSell Service Award recipient November 2017

Social Media Team

• Provide knowledge and expertise of all line product and techniquetocustomers and sales associates.
• Responsible for daily and monthly sales goals/trends, product information, and general business.
• Effectively communicate with department manager and vendor on a regular basis.
• Establish, develop and maintain solid client relationships through superior customer service.
• Interact one on one with Neiman Marcus sale associates and personal shoppers.
• Drive business with monthly events and consultation services.

Assistant ManagerDecember 2013 to October 2015

Full Time ArtistDecember 2012-2013

Part Time ArtistDecember 2010 to July 2011

Impact Team Member 2012 to 2015

• Achieved Lesson and Advanced certification; participated in Impact Team Tier 2
• Facilitated educational experience for customers and employees
• Took on the role of Retail Manager for six months. In that time boosting the Average Unit Sale from $38.45 to $46.23
• Communicated individual and team sales goals, while holding staff accountable for results.
• Analyzed business results and developed strategies to improve performance.
• Created staff and freelance scheduling.
• Assisted MAC PRO store at “The Makeup Show” in NYC Spring 2015.

● The go-to expert for customer's personalized beauty advice and precise product recommendation.

● Knowledgeable in all in-store and online beauty, skincare, and fragrance brands.

● Educated clients on makeup, skin care and product trends.

● Cultivated impeccable customer service and standards.

● Coordinated events, facilitated master classes and launched new product releases.

Sales and Service Manager November 2007-July 2009

• Recruited top talent that represents the brand.
• Created a clientele program to network within the community
• Identified marketing opportunities and built relationships with local vendors.

● Performed counseling and case management responsibilities.

● Coordinated consumer service activities with referral agencies.

● Cooperated with production personnel in scheduling case management/counseling activities and obtaining information regarding consumer progress.

● Facilitated and executed group counseling sessions.

● Assisted in evaluation and work adjustment program activities.

August 2005-November 2007

• Increased in store fragrance sales penetration from 8.2% to 12.9%
• Trained cast members and clients on skincare, color and fragrance products.
• Coordinated events and new product releases.
• Highly skilled in makeup artistry and application.

Fordham University, New York, NY -- B.A. Communications and Media Studies

February 2004