Jennifer Rupert
Trainer
Summary
Experienced Corporate Trainer with knowledge regarding methods used in developing and delivering successful Customer Service and Telecommunications training programs. Highly motivated process developer with keen ability to prioritize projects and establish effective relationships. Organized, focused, multi-tasker able to deliver information while meeting objectives and exceeding expectations. Hands on, “Roll-up my sleeves”, critical thinking leader with exceptional communication skills.
Highly analytical with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes; ability to work in fast-paced, changing environments while maintaining an eye for detail.
Experience
Implementation Trainer
GeoComm / St. Cloud, MN
ME for new mapping solutions-Dispatch Map, Venue Map, Smart City, and new enterprise mapping solution.
Responsible for both on-site and remote training of customers.
Create training videos for customers and in-house training.
Responsible for sending NPS Surveys, creating and maintain documentation re-training, creating and maintaining quick reference cards for users, and creating and maintain facilitator guides.
Created and maintained the training guides for customers and internal employees to create a standard for training.
Assisted other employees in honing their training skills.
Helped with company culture by speaking at a company meeting about experience as a dispatcher.
Trained multiple departments in the company on the company produced software.
Education
Georgian Court University
MS / Homeland Security
Skills
