Jenielle Blackman
Senior CSR
Remote
Message
Connect
Profile:
Summary
Customer Service Professional offering problem solving and strategic planning expertise.
Experience
2012
Sep
-
2021
Apr
Senior Customer Service Representative (remote and in-office)
Water and Sewage Authority
- Analyze statistics and provide management team with KPI’s that will assist with efficiency and scheduling
- Assists Managers with coaching, and helps develop new representatives or low performers
- Create a strong working relationship with Technical Advisors and Field Staff
- Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and divisional targets and maintaining daily statistic records.
- Proficient in MS Office software including Excel, Outlook, Word and CRM software.
- Take ownership of customer problems and follow through until resolution is achieved..
Education
2016
-
2017
Anglia Ruskin University
Master of Business Administration
Skills
