Jeffrey Sabino
Business Analyst
Summary
My old folks are no slouches in the digital age. Without intuitive knowledge of technology in their earlier personal lives and previous work, it sometimes slips my radar how well connected they became indeed: from laptops to smartphones to robotic vacuums to digital assistants, automation has transformed their lifestyles.
However, the transition wasn’t without your weaving through the reluctances and obstacles, but with time, patience, flowcharts, video simulations, and remote access (literally, perspective), my Father no longer commuted to the bank for a balance statement or waited in a queue to pay bills. During our trip to Rome, Italy he got us diverted from our intended destination and through many cultural barriers, he found a route out of the rut along the way. He picks things up quickly because he applies that knowledge by teaching my Mother. BRAVO ZULU! I tell this story because I am passionate about finding ways to make life more approachable and manageable for people.
A Business Analyst with 10 years’ experience gained within the logistics and transportation industry working on projects to improve Transportation Management Systems initiatives to standardize and systemize reporting processes which eliminated redundancies and improved customer satisfaction.
Experience
Senior Business Analyst (Customer Relations)
CSX / Jacksonville, FL
(Customer Relations)
Key Projects:
1. YES/NOW Ad-hoc Reports and Progress Reports
2. UPS Miami Truck Recovery
3. Commercial Load Prioritization Application
4. XPO misrouted Freight Recovery
Responsibilities
- Resolved EDI error/failure patterns and issues pertaining to processing phase of rail billing
- Monitored rail equipment of maritime clients (Seaboard and Crowley) to ensure train arrives on-time to meet liner sailing cutoff date
- Liaised with internal and external stakeholders analyzing their needs, requirements and impacts, whilst documenting and communicating all solution recommendations to the business as it relates to train network operations.
- Maintained timely customer and departmental status reports regarding train performance and delays.
- Systemized reports, analyzed routing process flows, created benchmarks and a strategy to optimize service levels which resulted in timely arrivals.
- Facilitated service recovery efforts and risk analysis. Supported the implementation of operational processes till completion. Achieved multiple awards for contributing to UPS recovery efforts including 3 perfect peak seasons and co-recipient of JD Powers Gold-Alert award on the Customer Satisfaction Survey.
- Liaised with developer team on rollout of Commercial Load Prioritization to optimize time-sensitive freight against resource constraints, improved arrival time by 10%. Assisted in Business Requirements Documentation for implementation, maintenance testing, providing end-user training for the customer service team.
- Systemize operational processes via Ad hoc reports to track key performance indicators (KPI's) for senior management on train performance metrics which met the annual goals of driving down freight costs, productivity growth and improved customer service levels.
Business Analyst (Operations)
CSX / Jacksonville
Keys Projects:
- Portsmouth, VA Logistics Gap Analysis
- Training Videos of operations processes
Responsibilities
- Liaised with customers and drivers to ensure service concerns were addressed promptly and compliance procedures were followed.
- Monitored and forecasted ETA'S of CSX containers from origin to destination to ensure reliability and customer expectations were met.
- Performed root cause analysis to troubleshoot operational inefficiencies, improving turnaround and the Portsmouth door-to-door product by 20%.
- Assembled emergency truck drivers requested by CSX Rail Customer Service and provided continuous movement status reports with a delivery success rate of 98%.
- Provided end-user training and support for customer service and administrators on the Transportation Management processes via video simulation to accelerate their knowledge and their navigation of the TMS, which resulted in a high reduction of losses and improved customer relations.
- Discovered a transmission error that led to three issues which uncovered a loss of storage revenue (estimated at $25K) and assisted in implementation of solutions to rectify the issue.
Logistics Analyst
Momentum Transportation / Jacksonville
Education
University of North Florida
Bachelor of Business Administration, Business Management & Transportation and Logistics
Dual Bachelor of Business Administration
2007
Business Management & Transportation and Logistics
University of North Florida - Jacksonville, FL
Skills
