Jitendra Valecha

• Spearheaded a 15-person team, overseeing day-to-day operations, and implementing strategies that improved customer retention by 30%.
• Reduced operational costs by 20% through process improvement initiatives and vendor negotiations.
• Achieved a 15% improvement in service delivery time by optimizing workflow and team collaboration.
• Led cross-functional projects to introduce new travel packages, increasing revenue by 25%.
• Utilized Power BI to streamline processes, cutting ticket processing errors by 40%.

• Assisting overall for training new staff and sending them to branches.
• Six Sigma Black belt certified.
• A team player with a high level of flexibility
• Advises clients on a variety of package tours including cruises and makes necessary arrangements
• Assist clients with reservations, transfers and changes
• Effectively utilize all lead management tools and resources to consistently cultivate new business while building a solid base of repeat business
• Excellent knowledge of the Amadeus, Galileo, and Sabre.
• Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking‐generated best practices
• Learn and follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions
• Maintain a high level of customer service by ‘Going the Extra Mile'
• Maintain knowledge of evolving travel industry
• Maintain knowledge of evolving travel industry, technology, and AAA policies, procedures, products and services
• Manage workflow and processes in accordance with SLA
• Monitor travel policy compliance and provide strategies to increase compliance
• Offer best travel options in terms of pricing and routing
• Perform additional job-related duties as assigned by management
• Provide daily administrative support to high producing travel agent
• Providing our clients with the best travel package deals
• Work professionally and independently in providing travel services by e-mail and phone
• Work with Legal/Risk Management on Duty of Care issues, car accidents, and other incidents relating to business travel

• Deep Knowledge of Multiple GDS in airline ticketing.
• Managing 2 back office teams of DXB & MCT
• Ensure accurate trade processing, review and reporting in accordance with the established work practices and procedures of the Transfer Agency Group
• Proving floor support for GDS help
• Working on Galileo and Saber ticketing systems
• Training and assisting with issuance, reissuance, EMD's & refunds to new staff
• Doing hotel mapping and for clients
• updating photos , rate, rooms, pricing surrounding details
• Installation GDS and Software and providing basic technical support
• Doing quality check of tickets to rectify errors and save company ADM's

• Receiving calls from London Heathrow clients
• Creating PNR's
• Advising fare Quotations
• Advising fare rules and ticketing time limit for payment
• Assigning seats, Meals and other Ancillary services
• Achieving highest sales target.
• Got appreciation awards from lodon clients

• As a store manager doing management of the day to day operations of the business and provide mentoring opportunities with assistant managers
• Assess performance and provide on-going feedback; Complete and deliver performance appraisals and development plans
• Assist Store Manager in communicating company values and goals to the employees
• Assist Store Manager in recruiting and maintaining a quality core staff
• Contribute in management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements
• Identify and communicate to management opportunities for increased sales; may develop and executes plans to realize those opportunities
• Manages work order assignments and routing of mobile jobs
• Maximize team and individual performance through consistent coaching and feedback using performance management processes
• Select, train, develop, and manage job performance of store employees, with assistance of other management personnel
• Supervises, directs and develops Merchandise Assistant Managers and Operations Assistant Manager
• Doing Bank reconciliation, Sending daily and weekly sales report to Franchise
• Making order for new stock and setting promotions for sales targets.
• Assign shift roster for staff with 24/7 suport to our clients.

• Actively serve as member of a global hardware and software development team to define, test, and qualify commercial off-the-shelf products used in the MR system (PC, Monitor, servers, UI and storage devices)
• Analyzes hardware configuration and processing solutions
• Assist in providing responses to technical enquiries from design review teams
• Assist in providing technical support to engineering groups at site
• Develops technical specifications for production
• Interface with various engineering disciplines, suppliers, and other areas of the company
• Maintain strong relationship with critical suppliers that deliver material to MR product, including storage, graphics, memory and processor technologies
• Manage assigned work effectively, including prioritizing, executing, managing schedule and budget, and reporting, to meet project goals
• Supporting install base including Customer Satisfaction Opportunities, Site issues, Supplier design change requests etc
• Update and/or prepare Computers Engineering design and procurement documents including technical specifications, engineering quotation requests, design manuals, and electrical and layout drawings
• Installing and Operating systems and Software's with network configurations
• Configuration of domain to connect all computers and printer and other devices in single network.

• Complete cash register transactions quickly and accurately
• Maintains an organized, clean and safe work area
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Records all hours worked accurately in company timekeeping system
• Responsible for physical receiving and storage
• Responsible for preparing supplier/core returns
• Seek coaching and learning opportunities to continually improve your performance
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Making New ornaments or gold and silver.
• Polishing and buffing Ornaments to make good shine and attractive for customers.
• Repairing old and broken ornaments.

Pursuing this above course to upgrade and get 10 x preformation for my projects and Data analystics

Lean Six Sigma Black belt

Masters of Travel and Tourism Management.

IT & Multimedia - AIT Sydney Australia from March 2008 - Dec 2010

1 Year Computer Diploma course from Jetking Institute

12th Standard from IGNOU Distance learning

10th Secondary education Gujarat Board