Jaysie Yu

- Ensuring the utmost level of customer service and satisfaction during all transactions from all associates.
- Coaching associates as needed to improve level of efficiency in rewards membership capture as well as general customer interactions.
- Giving key turns to authorize any transaction discount or return.

- Handling difficult, complex customer situations when necessary.

- Supporting management by prioritizing breaks for all associates while also upholding
proper coverage on the sales floor.

- Opening all registers and filling tills to start the day and also preparing the nightly deposit
for managers’ approval as well as all closing paperwork.

- Collecting products to send out for “Charge-Send” and In-Store Pick Up.

- Contacting customers by phone and email to assist with service and also when shipped to
store items have arrived.

- Conducting cashier training.

- Delivering the highest-level of customer service and engagement to provide excellent customer experience.

- Matching service to the customer’s needs as well as connecting with her/him to have a real interaction.

- Partnering with a merchandising manager to update and change visual merchandise according to sales, season, and style.

- Maintaining all product to company standards by pairing similar product together by brand, style, and category number.

- Decorating and planning for holidays in company break rooms and halls with a budget.

- Knowing all product information, location on the floor, and pricing to lead associates to
properly assist customers.

- Reassigning associates to meet the appropriate amount of coverage each floor needs and
also ensuring all sections are well serviced in order to drive sales and conversion.

- Partnering and collaborating with managers and other supervisors when difficult situations
arrive whether with customers or associates.

- Facilitating onboarding training procedures as well as guiding new associates.

- Worked on specific projects including rebuilding and/or fixing equipment, to better improve the studios in the Art Department at UC Santa Cruz.
- Monitored and managed the department woodshop by assisting fellow students with tools, ideas, and projects as well as overseeing the overall safety of the environment.
- Completed projects independently while also reviewing details with a supervisor prior and during completion.
- Assisted in clean up jobs as well as organizational jobs in the department.

- Assessed different chemicals to ensure environmental safety by completing hazardous
waste forms and tags for the proper disposal of possibly toxic waste.

- Reported to four different managers at New York and Company in Serramonte mall.

- Conversed with customers as well as assisting them in a friendly, respectful manner.

- Informed customers all current promotions and/ or sales.

- Retrieved items from the stock room when needed.

- Completed overnight shifts for three consecutive nights to bring out new items, change
the entire floor set, store front, as well as cleaned up the entire store thoroughly.