JAS DHILLON

• Lead the planning and implementation of multiple information technology projects involving Altruista Health’s GuidingCareTM SaaS based Care Coordination software product and facilitate the definition of project scope, goals and deliverables in collaboration with the stakeholders.
• Assist Business Analysts and Clinical leads in identifying and prioritizing the project requirements for clinical workflows including Care Co-ordination, Utilization Management, Appeals & Grievances, and Population Health for risk management.
• Responsible for the overall direction, coordination, execution, controls and completion of multiple assigned projects within a strategic program, including work stream tasks, ensuring consistency with Program strategy, commitments and goals.
• Identify, define project tasks and resource requirements and develop full scale GuidingCareTM implementation project plans in support of Altruista’s business strategy.
• Keep leadership and stakeholders informed of daily and weekly progress against commitments and escalate issues as needed.
• Identify, assess and manage risk and timely escalation and resolution; work cross-functionally with inbound and outbound interfaces, testing, clinical, and business analysis teams to solve problems and implement changes.
• Lead daily team stand-up meetings and assist the team in prioritizing the project tasks
• Maintain and proactively manage Project Risks, Issues, Action Items, and Decisions. Manage project budget and timeline.
• Undertake strategy creation for contingency planning and risk mitigation.
• Develop or refine all related processes, procedures, and governance required to operate and execute programs and projects successfully in a global environment.
• Act as point of escalation to drive collaboration with program and project team members to resolve conflicts and project issues and drive them to resolution.
• Develop Work Breakdown Structure (WBS) to establish program metrics, monitors effectiveness and results of programs and adjust accordingly.
• Track project deliverables using appropriate tools such as One Drive, Confluence, Smartsheet, SharePoint and Jira.
• Work with the account management team to implement and manage project changes and interventions to achieve project outputs.
• Evaluate and assess project results based on project objectives for patient-centric care and management platforms.

Lead Business Analyst 10/17/2017 – 01/31/2019

• Responsible for helping customers solve complex business problems in Commercial, Medicare, and Medicaid healthcare sector.
• Collaborate with key stakeholders and subject matter experts to identify and document business requirements and processes.
• Lead and mentor a team of business analysts.