Janelle LaBonde
Backroom Production Manager at Goodwill Easterseals
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Summary
Experience with ensuring superb customer service. Function as a working supervisor and giving direction to workers performing the same duties. Excellent sales, strong organizational experience. Executes visual merchandising and signage standards per deadline. Guides team in problem solving skills along with cash handling procedures. Demonstrates talent for establishing personal relationships, networking, and explaining complex concepts to others. Strong management and supervision skills. Proficient in multitasking.
Experience
2014
Aug
-
Present
Backroom Production Manager
Goodwill Easterseals / Chanhassen
- Received forklift and pricing certification
- Coach teams in both softlines and hardlines in pricing and quality of the items processed to the floor
- Help maintain the flow of commercial goods from the back of the store to the front of the store.
- Managed high volume donations to maintain production levels and lean
- Re-organized backroom to make optimal space for an influx in donation numbers
- Document/Coach team members both in the moment and one on one to better their productivity
- Communicate with other member of management to ensure the stores overall success
- Cross train associates in multiple areas of the store to help out in need areas as back-up
- Collect one of a kind donated products to be used in on line auction to raise store revenue
- Document levels of production materials necessary to keep the production area running efficiently and on budget
2013
May
-
2014
Aug
Customer Service Supervisor
Goodwill Easterseals / Chanhassen
- Responsible for effectively directing and controlling sales floor operational activities.
- Proven track record in addressing concerns and complaints of customers.
- Ensure all cashiers are trained in correct cash handling procedures.
- Assumes manager on duty responsibilities on a regular bases.
- Generates employee morale and productivity by creating an atmosphere that recognizes and rewards individual initiative and teamwork.
- Follows policies and procedures at all times and executes directives in a timely manner.
- Ensures proper authorization during point of sale and audit results
- Received inventory and looked for proper ordering quantities and levels.
- Made timely, high quality decisions using analysis, experience and judgment.
- Ensured that the stocking and categorizing of merchandise met standards.
- Required to meet or exceed prospected sales figures.
- Lead team in setting up displays and arranging merchandise.
2004
Aug
-
2013
Aug
Office Manager
Vogelin Optical / Norwood
- Manage office supply inventory levels
- Coordinate with other employees to insure complete request orders
- Order equipment needed to keep office in working order.
- In charge filling and correcting all paper work and bills for proper payment to vendors.
- Work with prospective and current customers with any shipping concerns or ETA.
- In charge of shipping our goods to the correct buyers at the time required.
- Answer phone calls and return calls to respected buyers
Education
2009
-
2012
Argosy University, Twin Cities, MN 04/12
BA, Psychology
1990
-
1992
DMACC
AAS Degree, Management/Supervision
