JAMES HARRISON

Managed all compliance initiatives across multiple organizations with accountability to the Competency VP. Ensured compliance strategy aligned with corporate objectives. Coordinated and conducted internal / external audits within the global services line of business for PCI and ISO.
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► Provided on-site consultation, planning, and management for PCI / ISO standards analysis, logistics, resourcing, and auditing at domestic corporate locations.

► Evaluated internal spot checks and teamed with external auditors to address non-compliance. Generated reports and recommendations for executive teams.

• Performed value stream mapping of critical processes and rewrote procedures accordingly. Bolstered server security with enhanced processes. Worked in tandem with McKenzie and Associates to complete value analysis for internal clients.
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  ► Instructed and oversaw Lean methodologies across Single Sign-On (SSO). Conducted forum planning and tracked Lean measurements.
  
  ► Managed 4 Lean waves, including ODCS, IGA, AHS service line, and Security, looking at Patch and Audit processes.

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• ► Managed new eBusiness offerings and deployments back into the competency segments.
  

  
  ► Monitored business controls in the eBusiness area.
  
  ► Deployed tools to the eBusiness area.
  
  EARLY CAREER SUMMARY:
  First Line Manager eBusiness Level 2 System Administrators, IBM 1999 - 2001
  Client Relations Manager / Service Delivery Manager, IBM 1996 - 1999

Consulted on Infrastructure strategy, as well as Program Management of 3 major Infrastructure projects, Datacenter Migration, SQL DB and Windows Server OS upgrade and rebuild of non-prod environments. Provided Leadership as a part of Vendor engagement with Infosys.
• Design and implement Dev Ops environments utilizing SDLC best practices, and current SQL, VMware and Microsoft Best practices.
• Convey and report project status to all C-level executives plus IT management inclusive of budget, risks and issues.
• Managed all staffing for Infrastructure projects working with several staffing partners as well as consulting companies nationwide.
• Analyzed and provided report on Infrastructure gaps including People, Process, and Technology.

Senior Leader responsible for infrastructure design and management for 160 offices across the United States including server and data center operations encompassing 7,500 virtual servers, 500 physical servers, and 7,000 mobile devices. Directed the performance outcomes of four teams tasked with managing over $20M in physical resources utilized by 15,000 employees. Ensured delivery of all email communications (150M email annually), windows servers, virtualization and Citrix solutions.
• Ensured positive business relationships with key vendors including Cisco, VMware, Citrix, Vology, HP, AT&T, Microsoft, Symantec, and Ivanti in support of prudent financial management of a $40M budget. Gain buy-in from VP and C-level leadership on capital expenditures when necessary.
• Achieved zero attrition for three consecutive years through dynamic and hands on leadership of direct reports. Implemented systems for accountability, KPI management, and team collaboration.
• Proactively sought opportunities to develop team and build skill levels. Brought in vendors to deliver technical training.
• Key member of the senior leadership team that set policy for the infrastructure organization. Analyzed emerging technologies to increase efficiency and cost controls. Sought opportunities to maximized asset utilization during depreciation period.
• Migrated exchange systems to Office 365 to take advantage of cloud platforms (Azure).
• Led project management of all capital plan projects including 35 projects completed annually for growth, technology currency, upgrade systems, and refreshes.