James O'Connor
Open to New Opportunities
Butler, NJ
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Summary
Highly organized and diligent with 12+ years of professional account management in an administrative environment. Combines client-facing and virtual B2C and B2B experience. Proven innovative self-starter successfully employing leadership, mentoring, and training skills. Analytical, inquisitive, investigative, empathetic and able to learn quickly. Dedicated to continuous professional development. Open to career transitions.
Experience
2022
Mar
-
2022
Sep
Territory Sales Manager
EBlock Inc. / Burlington, VT
- Effectively served as direct liaison between EBlock Inc. and clients regarding all products and resale services.
- Managed a large book of business and regularly travelled to educate clients on digital products and services being offered, as well as, the necessary buying, selling, and account access processes.
- Actively placed calls and sent emails to increase awareness of the company, products, and services.
- Scheduled clients for consultations, digital product training, and demonstrations on-site and virtually as required.
- Responsible for client visitations to observe growth and potential needs based on sales trends.
- Managed the pre-sale and post-sale processes on behalf of clients.
- Kept updated on information about product and service innovations, changing needs of customers, market conditions, competitors, and adjusted sales strategy as needed.
- Tracked personal Sale/Purchase data via Tableau.
- Analyzed sales data and worked to identify opportunities to build business.
- Regularly communicated with RSM and VP of Sales for the US East regarding Buys/Sells and client updates.
- Participated in weekly Check-in's with RSM to strategize on client growth opportunities.
- Qualified inventory based on sales and market trends.
- Negotiated offers placed between buyers and sellers.
- Maintained confidentiality regarding business and personal account information.
2022
Feb
-
2022
Mar
Account Manager
EBlock Inc. / Burlington, VT
- Built and cultivated customer relationships to secure customer loyalty and increase business.
- Actively worked phones and e-mails to increase awareness of company products and services.
- Worked harmoniously in a team environment with dedicated Field Sales Team.
- Quickly resolved client issues by acting independently or referring client to management.
- Persuasively explained company's products and services to reduce client costs and enhance business.
- Provided product training and remote product demonstrations as required.
- Negotiated offers placed between buyers and sellers.
- Maintained confidentiality regarding business and personal account information.
2010
Sep
-
2022
Feb
Dealer Services Coordinator II
Cox Automotive Inc. / Manheim / Fairfield, NJ
- Managed, scheduled, and directed team members on daily operations.
- Assisted team in training and development via prior work experiences and program participation.
- Mentored Manheim Future Leaders participants.
- Upsold products and services to increase company revenue streams.
- Contacted clients via phone and email on all Sale Day Offers.
- Negotiated sale pricing, billing, and credits on clients' Accounts Receivable per policy and contractual agreements.
- Maintained confidentiality regarding business and personal account information.
- Assisted Marketing Department with direction and design of marketing, advertisements, promos for clients.
- Led weekly LDM Gemba Walks, identified departmental disruptions, and aided in creation of action plans.
- Organized Stand Up Meetings with Management Team to discuss weekly KPI metrics and results.
- Participated in the 2019 Cox Automotive Guiding Coalition program.
- Proposed, researched, and developed new products, services, and revenue streams.
- Presented innovative products, services, and revenue streams to Executives and in-coming participants.
Education
2009
John Jay College of Criminal Justice
BA, Forensic Psychology
Skills
