Iman Erbach

• Assures all daily work is completed within established timelines and all customers receive prompt service
• Assist the general manager in ensuring accurate inventory management and achieve shrinkage goals
• Be all about the team by recruiting, hiring and training, as well as developing and motivating employees. Leads by example on how to deliver amazing customer service every day
• Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Store Manager, etc. - Supervises, trains, and motivates assigned sales associates. Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc
• Maintain a strong working relationship with management team and other department managers, to maximize proper allocation of resources
• Ensuring store routines, policies and guidelines are met to assist in loss prevention and safety in the store
• Analyzing historical occupancy, schedule adherence, volume, and AHT trends, at an individual, team and site level, providing business recommendations and inputs to enhance and improve the Workforce Management cycle
• Creates and maintains an environment that encourages input from team members, continually improving the forecasting and scheduling projections across all contact channels
• Manages/develops performance of direct reports including coaching and performance reviews

• Apply and execute leadership responsibilities within the team or group
• Assign items select slots based on the strategy of achieving retail and distribution operational productivity while ensuring the safety of associates and product
• Assist in processing of inventory for customers and vendors
• Make recommendations for modifications to procedures or processes impacting their work group or distribution center that will maximize efficiency, productive, and reduce costs
• Perform quality control and auditing responsibilities
• Assist with interviewing and hiring new employees and ensure training and performance measures are met; provide manager with information when necessary
• Assists Manager in development, implementation, and communication of projects

• Analyzed daily operational metrics to monitor operational efficiency, equipment utilization, performance and profitability
• Assessed the quality and completeness or delinquency of team member activities
• Diagnosed and improved processes and procedures to ultimately improve performance and profitability
• Assists in developing and executing long and short term strategic operational goals
• Develop and manage the division's operating and capital budgets
• Develop cost strategies to maintain expenses at or below budget
• Ensure adequate staffing levels are in place to assist and co-lead administrative and operational support with focus on margin
• Interfaces with Directors and other business leaders in areas of personnel, finance, budget and research administration
• Lead, conduct, and make recommendations on the division's budgetary and financial goals and policies
• Ordering and inventory of collateral and office supplies
• Oversee and manage all aspects of day-to-day administrative and operational functions

• Analyzes sales and customer trends and make adjustments to maximize the business
• Assist management with costing inquiries throughout seasonal development
• Assisted in interpreting open-to-buy, sales plan changes and markdown events
• Collaborated with all levels in the organization
• Delivered educational materials to the store for training new employees
• Developed and built cooperative working relationships
• Maintained aisle cleanliness and shop-ability so that merchandise is accessible
• Maintained, ordered, and installed material/signage
• Manage special projects assigned by the eBusiness Merchandising manager

• Assist the CEO with managing the budget for the department, including preparing and processing invoices and expense reports
• Assist with recruitment of midlevel providers and manage student workers
• Assists in coordinating the agenda of senior management team meetings and off-sites
• Consistently deliver high quality work within established time frames; willingly assist peers and management
• Drafting, producing, and proofreading business correspondence for the CEO
• Event Management, once a year to assist with managing yearly event to engage clients
• Manage physical and network-based files and documents
• Manage team rosters, and support various employee management procedures, such as performance management

Graduated with a 3.2 GPA. Courses emphasized business operations, program management, global development, human resources and marketing

Graduated with a 3.5 GPA. Courses emphasized psychology, and behavioral sciences