Holly Parente

As the Director of Customer Experience I handle all online marketing initiatives, website management and maintenance, Civility Summit event coordination and day of event management, and any and all customer and client needs that come up in between. I am truly passionate about helping others and continuing to create a nation full of civility.

As the Director of Customer Experience & Online Marketing, it is my role to provide leadership and direction in expanding the company’s customer base through live podcasts, blog posts, and social media venues. I am responsible for handling all online marketing campaign strategies and materials related to product sales and workshop bookings. Additionally, I oversee the updating of CRM database information and follow-up with client inquiries.

A few key accomplishments while in this role include:

• Developed a student empowerment program that provided real world solutions to key initiatives happening across school communities; cyber-bullying, internet threats.
• Built and maintain the company’s website to increase brand awareness and expand current customer base.

While working for eMoney Advisor, I oversaw the operations for a 20+ person team, as well as handling the event planning and meetings for the staff. I was responsible for on-boarding all new employees including reviewing benefits administration, payroll registration, and completing employment documentation. I served as the culture ambassador and leader of the Employee Committee and eMoney Community Crew for the organization.

A few key accomplishments while in this role includes:

• Orchestrated the entire on-boarding process for the West Coast office including, installation of audio and visual equipment, IT infrastructure, office layout, and the hiring and training of team members.
• Improved cross-department collaboration by implementing weekly meetings to promote transparent communication, as well as integrating a company-wide training program that included an all-inclusive understanding of the company operations.
• Successfully retained all team members over a two year period by conducting regular one-on-one professional development meetings to discuss individual goals and growth within the organization.
• Instrumental in submitting information and resource materials related to the progress of the company, which resulted in receiving the Best Place to Work in San Diego Award 2014.

While in my role as an Inside Sales Manager and then a Customer Support Manager, I managed a team of 15 employees that assisted customers in a timely manner, along with providing direction related to complex and difficult situations. My role included collaborating with senior management and marketing teams in communicating sales promotions across the levels of the organization. Additionally, I oversaw the recruitment, hiring, and training of team members, as well as conducting information and formal performance reviews.

A few key accomplishments while in this role includes:

• Consistently exceeded monthly revenue goals by finding innovative ways to motivate sales teams on research key performance metrics.
• Effectively recruited external candidates through online and in person hiring events to grow both the internal sales and support teams with qualified individuals.
• Streamlined the hiring process by developing a new training program that focused on the cores values of the company, as well as sales and services skills to be utilized during customer interactions.

I attended The Ohio State University between 2000 and 2004, with a couple of breaks. I did not finish my degree, but am going to be going back to school in June of this year (2020).