Harriet Booth

Provide exceptional service planning large Groups, Weddings and Exhibitions while managing a team of 4, within

20,000 sq. ft. of Meeting Space inside the 218 sleeping room property

• Increased Meeting Planner Event Overall Planning Experience by 3.5% in 2018
• Exceeded banquet budget by 14% and budgeted room nights by 5% in 2018
• Team leader for successful transition of customer feedback data collection: Gallup to Guest Voice
• Created new event team goals to align with new customer feedback platform Guest Voice
• Implemented successful employee coaching program for team member professional growth
• Active member of the guidance team for strategic hotel planning
• Drive Breakthrough Leadership (BLT); facilitate weekly commitment review meeting and monitor team performance
• Leading newly implemented initiatives to increase Group Guest Engagement effecting hotel Intent to Recommend scores

Directed a team of 6 to execute extensive Incentive Groups, FAM Trips, large Weddings and multiple-day citywide conferences from 100 - 1,000 people, within the 30,000 sq. ft. of Meeting Space for the 375 sleeping room hotel.

• Increased Group Guest Engagement score from 75.3% to 85.5%

Implemented processes for successful transition of One Yield v2 group forecasting component

• Global Ritz-Carlton "Wow Story" recipient June 2016
• Partnered with city wide events to Host and promote events for Art Basel and Food & Wine Festival
• Created iAuditor rubric and questions, trained managers and employees on program
• Increased Employee and Guest Full Engagement score through iAuditor by 3% YOY
• Created Group Guest Engagement Council (GGEC) involving all departments in innovative ideas to engage with groups in house and ensure score increase
• Implemented successful employee coaching professional growth enabling 5 employees to receive promotions within the company
• Participated as part of the opening team for the New York EDITION (March 2015), The Ritz-Carlton, Cairo (Oct 2015) and The Ritz-Carlton Astana, Kazakhstan (May 2017)

Responsible for a team of 5, managing all events within the 30,000 sq. ft. of indoor and outdoor space for the 304 sleeping room property

• Guaranteed flawless service for over 100 Weddings ranging from Indian, Persian and Kosher engagements in addition to multiple Pharmaceutical, Sports Teams, Educational programs and Silicone Valley Events
• Increased Meeting Planner Fully Engaged score by 32.8% taking the hotel ranking from 38 to 7th position in the company
• Achieved 100% in employee satisfaction survey for 3 consecutive years
• Increased Group Guest Engagement score from 34.7% to 36% for 2013 BLT WIG, actualized at 40.9%.
• Increased banquet average check by 12% YOY
• Guide the team through the BLT (Breakthrough Leadership Team) process to ensure productive commitments made- maintain a 100% score on the sustainability index

3700 Cole Ave, Apt 361, Dallas, Texas, 75204

Cell Phone: 305 783 6340 Email: Harribooth@hotmail.com

• Awarded the hotel with the 'Most Improved Year-Over-Year' Delphi scorecard, bringing us to #2 in the company, an increase of 27.8% YOY
• Achieved 68% of the group rooms budget YTD
• Serviced and oversaw over 500 diverse Corporate and Social groups, accurately planning, forecasting, and communicating all details efficiently
• Mentored and developed 3 Managers to be promoted and transfer into their next role both within the same hotel and

2 within the company

• Conducted a Quality Improvement Team to improve the Meeting Planner shipping and receiving process to increase

Meeting Planner satisfaction and hotel revenue by $10,000

• Hotel representative for SWOT Implementation May 2013
• Opening team Director for The Ritz-Carlton, Herzliya, Israel (Dec 2013)

Qatar

• Ensured flawless execution of complex Corporate, Government and Catering events ranging from 100 - 1,800 people.

The events encompassed National and International sporting, financial and political events

• Responsible for managing events for a hotel that features 80,000 sq. ft. of meeting space and 374 sleeping rooms
• Acting Director overseeing all operational and daily activities in Directors absence for 1 year
• Sold and serviced on an average of 15 - 20 groups a month
• Achieved and exceeded Banquet budget by 24% in 2009
• Developed beneficial partnerships with event companies to customize lavish offsite catering events increasing offsite

Food & Beverage revenue by 15%

• Increased Banquet budget on average by 17% from 2006 - 2008 each year
• Developed and implemented departmental strategies, operational tools and innovative packages
• Managed and coordinated local Government conferences, ensuring official protocol and interior security measures were followed for Military personnel, Heads of State and Royal Dignitaries
• Organized corporate events consisting of gala dinners, meetings, press conferences and product launches for 1,000 people plus
• Mentored and developed multiple employees to be promoted within the company
• Nurtured and maximized customer relations while partnering with sales and operations to ensure successful tailor made Weddings and offsite catering events
• Maximized employee engagement and satisfaction through organization of employee events through the Creative

Team and Departmental Trainer role

United Arab Emirates

Bachelor Gulch, Colorado