GRAHAM WESTON

Facilitated cross-functional discovery sessions across service, billing, and development teams to uncover improvement opportunities and align on technology solutions.

Led the analysis and configuration design for a ServiceNow rollout, reducing average incident resolution time by 20%.

Developed structured triage workflows, integrating prioritization logic to streamline Agile sprint planning.

Created comprehensive documentation for automation tools, supporting scalable configuration and internal training.

Translated business needs into technical user stories in Jira and Azure DevOps, supporting backlog refinement and sprint execution.

Supported vendor transition planning by documenting operational knowledge and assessing vendor capabilities.

VA, SingleStone Consulting

Led business, functional, and technical requirements gathering for large-scale digital transformation projects across insurance and government clients.

Developed current- and future-state process flows in Visio to support system redesign and enterprise data architecture initiatives.

Facilitated Agile delivery activities including backlog grooming, blueprinting, and sprint planning.

Coordinated with client teams and third-party vendors in Jira.

Defined detailed design requirements and collaborated with UX/UI teams to support wireframes and mockups for application development.

Supported an enterprise data catalog implementation by designing repeatable processes for metadata curation and term governance.

MI, Toshiba Business Solutions

Led cross-functional reporting and analytics initiatives, delivering executive-level Tableau dashboards and predictive models to guide strategic decision-making.

Modeled Salesforce and contract data to proactively monitor account health, driving retention strategies and reducing churn risk.

Streamlined the customer service request process by enhancing a digital portal with automation features, improving response efficiency.

Generated profitability analyses and presented insights to senior leadership, directly influencing client strategy and pricing models.

Delivered end-user training and change management for new automated tools, sign ficantly improving team productivity and tool adoption.

MI, Toshiba Business Solutions

Conducted enterprise-wide process reviews to identify inefficiencies and recommend data-driven optimizations aligned with IT strategy.

Developed automated Tableau dashboards for KPI tracking and program reporting across sales and operations teams.

Leveraged Oracle and Salesforce data to evaluate customer contracts, revenue streams, and account profitability.

Produced regional impact assessments during the COVID-19 disruption, supporting executive planning and resource allocation.

Mentored junior analysts on business intelligence tools and internal data sources, improving team selfsufficiency.

MI, Nielsen

Evaluated Kellogg Co. brand performance drivers and collaborated with cross-functional teams.

Analyzed large, complex datasets and modeled data to tell a clear and cohesive story. Provided datadriven recommendations in response to key business issues.

Led brand performance review meetings with product owners, innovation directors, and business unit leaders.

Analyzed CPG market data utilizing syndicated and custom databases, driving decision-making.

Assessed the performance of innovation launches and competitor brands, ensuring product success in the market.

2012 -- 2016

Bachelor of Science in Economics

Michigan State University, East Lansing, MI