GENA E. ELAM

Worked alongside the Vice President of Engineering, Director of Business Development, our COO and the CEO, by arranging travel, business meetings and expense reports. Became the onsite IT manager as well as the office manager by helping when the network was down and working directly with IT support to troubleshoot immediate problems and figuring issues out independently. Other duties included, handling and maintaining the monthly and YTD office budget, and communicating with vendors. Attend meetings to take and submit minutes to attendees. Arrange on and offsite group meetings and working lunches. Manage and support many senior management team members and keep confidential matters sensitive and private.

• Manage and support the IT group in the Houston office from a satellite location.

• Support and manage engineering team of 10 off and onsite

• Arrange travel from US to Europe often and keep calendars in different countries/multiple time zones.

Reported directly to the VP of Liquids. Performed duties for other executives and 15 team members of the Liquids Group. Managed calendars, planned complex and detailed travel, meeting and event arrangements, prepared meeting reports and financial data reports, and managed select customer relations in fast-paced environment. Utilized strong computer and Internet research skills, interpersonal skills, and project coordination expertise. Worked well with all levels of internal management and staff, outside clients, and vendors. Demonstrated sensitivity to confidential matters.

• Planned Pebble Beach and Vail golf outings to improve internal sales team and vendor relations.

• Maintained and stocked sales team promotional closet through accurate inventory and external vendor resourcing.

• Tracked customer lists for client luncheon.

• Prepared and distributed annual holiday card list.

Performed accounting, bookkeeping, and reconciliation for client Websites. Resolved customer service issues, fulfilled and managed orders, and communicated with manufacturers. Managed office and personnel calendars and travel arrangements. Maintained stock inventory and new inventory orders and added inventory to Websites. Assisted in key decision-making and building and rebuilding of company Websites.

• Rebuilt Cigaraccessories.com Website. Added new product descriptions, graphics, and point-of-sale information.

• Managed office relocation by coordinating move and planning day-to-day activities to maintain consistency and secure services without interruption.

• Updated and maintained social media when needed

Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement. Worked with proprietor. Managed donation accounts. Created payroll for employees. Maintained calendar of appointments for clients. Updated client contact information. Generated expense reports and budgets. Managed personal client files, office, and retreat.

• Created program for client data.

• Increased client usage by 10% through sales and networking.