Gary W. Duhaime

Recruited by Senior VP of Engineering, bringing OSS/BSS software knowledge to assist with transition from 4 legacy network inventory management systems (NIMS) to a next-generation NIMS. Manage inventory and monitor, report, and initiate network augments for new customers. Ensure business as usual (BAU) capacity to support network operations and customer growth. Consistently investigate cost containment approaches. Negotiate vendor, equipment, and location agreements. Mentor technical managers to develop leadership and problem-solving skills.

Direct Reports: 2 Managers; 11 Central Office Engineers; 2 Outside Plant Engineers, 1 Power Engineer, 4 Capacity Planning-NIMS Engineers Budget: $7M

* Completed vendor evaluation and selection and developed integration plan for multiphase NIMS transition project.

* Developed space and power optimization plan to consolidate Las Vegas central offices, saving $500,000 annually.

* Controlled annual department budget under 5% of target by performing cost analysis and controlling operating expenses.

* Formulated plan to reduce labor costs by replacing third-party contractors with direct hires, with projected monthly cost savings of $10,000 or more.

* Optimized power requirements and recovered physical office space for central office after excessing network hardware and digital/power circuits, gaining $32,000 cost savings.

* Initiated market expansion efforts by negotiating co-location agreements/contract terms and researching potential customers to expand company footprint.

* Launched cost avoidance efforts to terminate legacy facility contracts and recover equipment.

* Nominated to serve on Change Agent team to continuously improve organizational efficiency.

* Administered four cloud-based NIMS software inventory systems for all telecommunications assets.

Transitioned to Ericsson following acquisition of Telcordia in newly created role, assisting The Global Services Organization with targeting international market and securing NIMS replacement projects with large, multinational telecommunications companies. Developed and directed best-in-practice OSS/BSS processes and business readiness plans. Created cost-efficient system engineering processes and provisioning process flows. Negotiated service and integration inquiries with customers. Provided expertise for development and launch of four commercial off-the-shelf (COTS) products. Developed business readiness plans and project metrics.

Multiple Project Teams: Direct & Dotted-line Oversight; On and Offshore Resources SDLC, Information Technologies

* Applied technical subject matter expertise to create custom services methodology that met specific customer constraints for services and integrations.

* Played critical role in winning 5 international contracts and upgrading existing customers to next-generation NIMS platform.

Managed systems engineering efforts for next generatioln OSS software suite. Recruited, trained and supervised value-added systems engineering team. Worked with product management group on software roadmaps and organizational goals. Administered budget.

Direct Reports: 12 Systems Engineers; 1 Release Manager SDLC, Information Technologies, Budgeting

* Enhanced productivity by intregrating 4 systems engineering groups into one, creating a cost-effective, unified technical resource able to rapidly develop system engineering documents and high-quality system requirements.

* Mentored and deployed systems engineering teams to support customer proposals and capture sales for products and services.

* Improved productivity 15% by implementing new systems engineering processes that decreased time to develop baseline requirements for successful launch of 4 COTS-based software products.

* Made key contributions toward achieving TL 9000 quality management certification for Granite Inventory product.

* Evaluated and recommended NIMS product/feature enhancements, including cloud-object model and inventory system and efficient virtual concatenation (VCAT) process.

Directed operations for software development company specializing in ERP for electronic components industry and e-Commerce websites. Promoted by majority owner and awarded 24.5% ownership to enhance business opportunities using sales, information technology, and marketing expertise.

Reports: 3 direct; 6 indirect Technologies/Methodologies: SDLC, Web/E-Commerce, Information Technologies

* Created and implemented comprehensive sales and marketing plan that increased sales by 150% within the first 6 months.

* Restructured sales team, forming a technical organization that served as expert resource for existing and potential customers.

Recruited by VP of Engineering to create and develop specialized technical sales engineering team focused on increasing data networking sales and WAN/internet service offerings. Negotiated vendor contracts to avoid costs. Researched market opportunities in new regions. Managed 4 regional customer co-location facilities and expanded market into new rate centers. Created rate structure and service catalog. Worked cross-functionally within organization to capture sales contracts.

Reports: 4 direct; 50 indirect Locations: 6 offices/4 customer facilities; 5 states Technologies: VoIP, ATM, MPLS, IT

* Awarded contract with Boston Public Library by developing RFP with low-cost solution that applied unused resources to craft redundant, high-bandwidth ATM network, while reducing recurring costs for customer.

* Overhauled sales and marketing programs by increasing customer interaction. Attended 20+ sales meetings and generated/reviewed 50 data network customer quotes on a weekly basis.

* Developed technical sales team that specialized in WAN and internet services, contributing to roughly 20-25% of all sales opportunities, companywide.

* Applied offshore resourcing using existing vendor services while designing new customer networks, reducing upfront costs and strengthening profits.

* Implemented multilocation infrastructures including 30-location voice/frame relay network and 25-node ATM network.

* Performed extensive research of customer requirements to create business opportunities within New England and ensure service offerings.

* Created personalized internet/email service platform branded for exclusive planned community.

Technology Snapshot

VoIP, Information Technologies, Telecommunications, Central Office Engineering, Outside Plant Fiber Optics, Wireless Infrastructure (RAN), DWDM, OTN, Budgeting, LAN/WAN Design, Java, Web services, Linux, Microsoft Products, SDN, Cloud Computing Infrastructure.