Gabriela Garcia-Williams

• Provide support to the VP of Operations and 12 Directors of Operations with stores in over 10 states.

• Developed New Hire Orientation program for upper management staff.

• Develop and implement training programs to improve District Manager performance.

• Implement training programs to improve store staff performance and advance company results to match Popeye's Corporate goals.

• Responsible for consulting, coaching and training staff and administration in local, state and federal compliance topics.

• Manage compliance with local, state, and federal regulations.

• Develop training and informational materials in a range of topics as needed.

• Audit restaurant staff to ensure understating of regulations and compliance.

Key Accomplishments:

• Improved Food Safety Audits and Health Department Inspection scores.

• Was instrumental in raising scores on Corporate Evaluations.

• Provided support to two Directors of Operations and 14 District Managers in Houston and San Antonio.

• Independently developed and implemented training programs to improve performance and advance company results.

• Managed workforce planning and development program for Team Leaders.

• Responsible for consulting, coaching and training staff and administration in local, state and federal compliance topics.

• Managed compliance with local, state, and federal regulations.

• Developed training and informational materials in a range of topics as needed.

• Audited restaurant staff to ensure understating of regulations and compliance.

Key Accomplishments:

• Improved Food Safety Audits and Health Department Inspection scores.

• Coordinated Team Leader, Restaurant Manager and District Manager training and development programs.

• Provided support to two Directors of Operations and 14 District Managers in Houston and Dallas.

• Independently developed and implemented initiatives to improve performance and advance company results.

• Managed workforce planning and recruiting activities, including identifying prospects, generating new candidate sourcing venues, outreach, interviews and company promotion.

• Directed employee relations and ethics report investigations.

• Responsible for consulting, coaching and training staff and administration in HR topics.

• Developed HR training and informational materials.

• Managed all compliance with local, state, and federal employment regulations.

• Communicated and conveyed company employment policies and practices to all employees, ensuring understanding and compliance.

Key Accomplishments:

• Increased staffing levels in hard to recruit areas.

• Oversaw region's performance management coaching management in working through everyday issues.

• Created a coalition of industry partners and law enforcement to reduce robberies to retail establishments.

• Coordinated and directed company transition to E-verify, on time and within budget.

• Coordinated all onboarding of new hires and transfers to Canada.

• Directed recruitment for full time and COOP/ internship positions and coordinated internship program for Southern Region which included Texas, Colorado, New Mexico, Arizona and Louisiana.

• Managed Internship Program for Southern Region.

• Oversaw hiring process for Southern Region, including new hire orientation development and presentation, new hire paperwork, 1-9 and E-verify compliance.

• Provided information for all benefits support, including health insurance and 401K.

• Developed, conducted and evaluated all training in HR and safety topics.

• Managed employee relations, responding to issues, questions and problems.

• Directed Visa and PERM process for all international employees in US and Canada.

Key Accomplishments:

• Achieved an 80 % conversion rate for interns.

• Reduced injury rate for new hires by 40%.

• Directed training for HR and Safety personnel for new Canadian branch office.

• Managed three direct reports and 12 cross-department reports.