Frehiwot - Faye McDonald
Workplace Experience Manager
Oakland, CA
Message
Connect
Profile:
Summary
Dynamic Operations and Facilities Manager with a decade of expertise in spearheading workplace experience and operations in diverse sectors. Recognized for adeptly managing large-scale teams, complex projects, and ensuring optimal workplace functionality. A data-driven leader committed to safety, engagement, and operational excellence.
Computer/software proficiencies
- ADP Timesaver | Salesforce | G Suite | Apple Applications
- Zoom | Asana | Slack | Okta | Zendesk | Salesforce360 | Jira | CIM | Teams | Dropbox | Box
Experience
2023
Jun
-
Present
Workplace Experience Manager
ISS Facility Services / San Jose, CA
- Orchestrated a 30% efficiency boost within 6 months.
- Implemented impactful employee engagement programs, fostering a positive workplace culture.
- Oversee 12 employees, managing security, housekeeping, and engineering.
- Direct budget oversight exceeding $100K, focusing on employee engagement, retention, and change management.
2021
Oct
-
2023
May
Workplace Experience Specialist
Emerson Collective / Palo Alto, CA
- Led strategies elevating employee engagement and satisfaction.
- Successfully reduced health and safety incidents by 75%, showcasing dedication to a safer work environment.
- Supervised 12 workplace and janitorial staff with budget oversight of $9M.
- Orchestrated SOPs for team operations, service delivery, and reporting.
2021
Jan
-
2021
Aug
Facility / Workplace Coordinator
SQUARE / Oakland, CA
- Managed day-to-day operations of 360,000 sq. ft. office space, ensuring safety and functionality.
- Coordinated seamless office moves, renovations, and events with zero incidents.
- Reported directly to the Global Workplace Experience Manager, overseeing a team of three housekeeping staff.
- Implemented safety protocols and emergency procedures, ensuring compliance with local regulations and company policies.
- Maintained physical condition of facilities, applying available resources and personnel to achieve a safe, clean, and functional environment.
2014
Jun
-
2021
Jan
Front Office Manager
STANFORD COURT HOTEL / San Francisco, CA
- Oversaw scheduling, compliance, accounting, and budgeting for high-profile events.
- Reported directly to the Director of Even Operations, Managing a team of 30 registration coordinators and temp staff.
- Spearheaded scheduling, compliance, accounting, and budgeting for events, with a budget oversight of $550K.
- Performed accounting activities, such as preparing check requests, expense reports, purchase orders, and invoices.
- Managed attendee data for user conferences, sales meetings, and incentives of various sizes.
- Developed systems and procedures to improve operational quality and team efficiency.
2018
Jan
-
2020
Jun
Operations Manager
ENTERPRISE EVENTS GROUP / San Francisco, CA
- Directed front desk operations and maintained high guest service levels during peak periods.
- Managed health, safety, and sanitation protocols, overseeing a budget of $250K.
- Reported directly to the Director of Front Office, overseeing a diverse team.
- Managed oversold nights and relocations, maintaining high guest service levels.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
2011
-
2014
Sacramento City College
Psychology
Skills
