S.M. FAISOL AHMED

Head of HR, East Africa

250 Staff & oversee 4 HR Managers

July 2013 to June 2017

Lead Process Manager for Middle East African Countries Over 4000 staff, 28 HR Country Head DHL Global Forwarding (www.dhl.com)

- Develop, manage, direct and control the Cluster HR function, with the objective of delivering the full range of Business HR Services (Change Management, Organizational Development, T&D, C&B, Industrial Relations, Labour Rights, Recruitment, Onboarding and Cost Control, etc) in order to achieve the most effective and efficient use of human resources to support business growth.

- Successfully managed restructuring exercise for the East Africa cluster and working closely with business towards achieving the goals

- Successfully setup a new finance shared service center at Mauritius

- Championed leadership & employee engagement program to improved required leadership & engagement in the entire MEA region (growth recognized in 10 KPI’s of 11)

- Introduced and Implemented learning academy for the cluster (Internal Training Institute), delivering training regularly & developing internal trainers to support internal customer

- Introduced performance driven culture by implementing KPIs and target agreements throughout the cluster by implementing performance dialogue

- Regularly conducting coaching & mentoring program for senior management team, employees and also for SOS Children & AIESEC Kenya as a volunteer projects

- Handling and managing the required changes, implemented job grading, benefit matrix for EA

- Managing the entire project & process for HR Programs: Employee Opinion Survey, HR Quality Survey, Scholarship Program for Employees Children, Learning Management System

Key Achievements:

- Handled restructuring project for East African Countries and Built the team from individuals - Set up new finance shared service center at Mauritius

- Improved score for Employee Engagement & Leadership for MEA region

- Succession Plan for East African Country’s

- Introduced & Implemented Learning Academy

- Led 4 Global Project for MEA - Minimized employment related legal issues

- 2 Global CEO awards for CSR activities

65 Staff

- Ensuring that HR functions contributes to the development implementation of business strategy

- Involved in enhancing business / functional performance through appropriate advice and facilitating

effective people management strategies and processes

- Ensuring that the HR policies are competitive within the industry, reviewing evaluating the existing

policies and developing appropriate variations.

- Handling multiple business projects, e.g. Govt. Non Govt. tendering group servicing

Key Achievements:

- Introduced HR policy process

- Job Grading Pay band implementation

- Business acumen

Bangladesh (www.dhl.com )

Over 300 Staff, oversee 2 HR Executive

- Created and maintained Human Resource awareness throughout the management team, assist them

to develop a positive leadership style and skills which supported the Company culture, and positions

DHL as being a preferred employer in the local market

- Facilitated job evaluation initiatives and structural review from design to implementation. Ensuring HR

planning, recruitment placement of skilled persons to meet the fast growing business requirements

- Design, deliver and evaluated stakeholder-driven change plans for major programs, carry out divisional

level health checks with key decision-makers and propose corrective actions

- Supported senior management teams in identifying future desired behaviors by stakeholders groups

and agree on charter, support the working group with training and regular guidance

- Analyzed needs, prepared, deliver and follow up training programs, liaise with external and internal

training and consulting partners to provide development opportunities to members

- Implemented job grading, pay band trained all managers for performance evaluation

- Managed merger with local authority global team, streamlined all employment contract

Key Achievements:

- Job Grading Pay band implementation

- Managed merger restructuring

- Improved Employee Opinion Survey Score

- Arranged GARD Training for AP Countries (Disaster Management Training)

- Developed and implemented HRIS System

- Succession planning for the country

- Pension PF for Employees

(www.navana.com )

10,000 Staff and oversee 34 HR Staff (05 Assistant HR Manager)

- Direct and manage HR Service Delivery function in accordance with Mission, Vision and Values of the Group as well as HR Department initiatives. Monitor Operational Risk related to HR Department and

strive for mitigation of the risk issues consistently ensuring no financial loss at any times

- Involved in enhancing business / functional performance through appropriate advice and facilitating

effective people management strategies and processes.

- Provided a broad range of Human Resources strategic and tactical interventions and support the management in developing a positive leadership style and skills to strengthen NAVANA,s resources

- Ensured that the all HR policies are in place and equivalent (if not better) with the appropriate market.

- Ensured that up-to-date and effective methods of staff selection are taught and used, all employee

Selection and appointments are carried out in a structured and systematic way

- Managed Coordinating within all the concerns (27 individual business concern) for annual appraisal salary review processes and ensure the payroll and information functions are efficiently carried out

Key Achievements:

- Led the SAP implementation project as HR Business Partner

- Introduced Appraisal System for the group

- Job evaluation architecture for the group

- Implemented talent management procedure process

- Talent pool succession plan in place for the group

- Introduced PF for all employees

- Implemented HR policies

Bangladesh (www.dhl.com )

Over 350 Staff

- Assist National Human Resources Manager (NHRM) to manage and ensure professional support to the recruitment function that enables DHL to continuously improve the quality of staff to meet its Resourcing

requirements for today and the future

- Assist NHRM to Implement Asia Pacific (AP) CB policies rolled out by Regional Office, conduct salary

survey and continuously updating salary and benefits schemes with any regional changes

- Entirely managed complete payroll processing (online payroll), reconciliation, bank transfer reporting,

staff separation formalities process of end of service benefits

- Assist NHRM to manage the salary budget to ensure FTE tracking and salary costs are within budget

- Assist NHRM and line managers for managing routine yearly performance management system

(Motiv8)

- Assist NHRM to manage a training framework and services that are aligned to the strategic plans of the organization and supports the DHL culture of a Learning Organization

- Provided guidance assistance as and when required in understanding and utilizing HR services

Key Achievements:

- Managed merger as per DPDHL guideline

- Implemented RCS grading system pay band

- HRIS implementation

(now ASCENT Group www.ascent-bd.com )

1500 Staff, oversee 3 HR officer

- Provided support for the planning of human resource requirements by creating quarterly forecast of recruitment in the group. Handled the recruitment process by short listing candidates, arranging

interviews conducting initial interviews, preparing employment offer documents

- Provided assistance while managing payroll process/salary data inputs /reconciliation/final settlement

- Managed HRIS by maintaining and updating information related to employees such as leave, new

employment, separation, change in employment status etc

- Looked after networking with the insurance company for group medical insurance claims; also worked

on all other functional activities related to group medical insurance, such as - arranged counseling for reimbursement procedure, updating list of confirmed employees and making presentations to employees for smooth operation of the reimbursement procedure

- Provided assistance in the evaluation process of compensation and pay structure, staff cost budget

Key Achievements:

- Managed acquisition of local company

- Introduced implemented medical insurance

- Teachers grading system

40 Staff

- Handled the recruitment process such as short listing CVs and conducted interviews for non- management staff like driver, peon, site supervisor etc

- Looked after administrate and effectively maintained the Bar-coded attendance system

- Promoted environmental, health safety awareness throughout the company

- Maintained liaison with Roads Highways Department, Ministry of Communication, BRTA, NBR,

project consultant JOC-BCL

Key Achievements:

- Reduced day to cost

- Reduced operating time

Master Degree in Management, 1997, National University, Bangladesh

Bachelor Degree in Management, 1996, National University, Bangladesh