Erin Miller
Director, Client Services
Cypress
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Summary
With over 15 years of experience in marketing, client services and leadership, I have successfully recruited and built client support teams that deliver high quality services to both internal and external clients and manage the planning and execution of complex in-store and multichannel campaigns and initiatives. Responsible for client satisfaction and retention, I develop strong relationships with key stakeholders to understand goals and objectives, review current processes to drive efficiencies and grow new business by introducing additional products and services.
Experience
2017
Jun
-
Present
Director, Client Services
Quad / Houston, TX
- Focused on new business, partnered with key client stakeholders to understand their goals and objectives to develop and execute multi-channel campaigns
- Recruited and hired onsite client services teams to manage day to day operations
- Oversaw the development of new processes by partnering with internal and external clients; tracking time and cost savings
- Drove additional revenue by presenting the full Quad portfolio of services based on the client’s long-term marketing goals and strategies
Education
1998
-
2002
University of Houston
BA Communication/Advertising/PR / Advertising, PR
4-year letterman in Tennis, Top 30 team in NCAA
Gamma Upsilon Chapter – Alpha Chi Omega
Skills
