Emily Williams
Training & Development Specialist
Sterling, VA
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Summary
I believe that people work at their maximum potential when they have the support they need. I am at my best when providing educational and training support to others so they can grow through learning and development. I provide the support, help implement effective systems, and advocate for others to help them achieve their goals.
Experience
2018
Feb
-
2020
May
Field Education & Training Specialist
Bright Horizons / D.C.
- Served as a subject matter expert and trainer to over 50 Bright Horizons programs to ensure quality standards and compliance on national, local, and internal levels.
- Supported onboarding, employee engagement, curriculum development, divisional projects, planned and coordinated meetings, trainings, and events, and maintained the internal Learning Management System (LMS).
- Identified training needs and performance gaps, created action plans focused on program improvement, initiated training courses based on individual needs, and developed and facilitated in-person and virtual trainings via Adobe Connect, Microsoft Teams, and WebEx.
- Facilitated and tracked completion of New Employee Orientation and Diversity Awareness Training to over 800 new employees which consisted of training a non-technical audience on technical skills and policies and procedures.
- Introduced and implemented a training and mentoring program to support new and existing middle managers to enhance job performance.
- Created and published monthly, quarterly, and annual divisional correspondence, training communications and reports and training calendars.
2016
Apr
-
2018
Feb
Director
Bright Horizons / McLean, VA
- Led a team of 12 individuals and six classrooms, ensuring program compliance in accordance with guidelines established by Bright Horizons and other designated quality standards.
- Oversaw operational performance, including budget management, enrollment, labor, interviewing, hiring, billing, accounts payable, scheduling, and staff development.
- Facilitated and supported professional growth and development through individualized support, ongoing training, coaching, goal setting, and feedback delivery on performance, communication, best practices, policies and procedures, and curriculum.
- Led the team to achieve National Association for the Education of Young Children (NAEYC) reaccreditation.
2015
Sep
-
2016
Apr
Assistant Director
Bright Horizons / Arlington, VA
- Led a 40-person team and supported staff by providing individualized training and support and coordinated team meetings, staff meetings, and professional development trainings to improve program and performance.
- Assisted with implementing and administering programs to promote an inclusive and positive work environment, foster employee engagement, and retain staff.
- Effectively maintained the center’s technology systems and programs to ensure that day-to-day business operations were executed consistently and efficiently.
- Produced detailed operational reports, including billing and deposits, government subsidies, weekly operations reports, profit and loss statements, monthly client reports, expense reports, month end process, and staff scheduling.
2013
Sep
-
2015
Sep
Education Coordinator
Bright Horizons / Arlington, VA
- Supported leadership of 40-person team across 12 classrooms to implement a strong early childhood program that adhered to company guidelines and designated quality standards.
- Conducted observations, assessments and analyses to identify areas of development and provided trainings on best practices, curriculum, and policies and procedures, and tracked employee performance and offered regular feedback to maximize productivity, optimize achievement, and ensure a high quality program.
- Organized and led center-wide events, trainings, team meetings, staff meetings, and professional development events to ensure staff remained current on industry trends and organizational standards and expectations.
- Played a key role in supporting and receiving National Association for the Education of Young Children (NAEYC) reaccreditation.
2012
Nov
-
2013
Sep
Lead Teacher
Bright Horizons / Arlington, VA
- Developed clear classroom goals in support of a quality program, implemented developmentally appropriate curriculum that adhered to all standards and guidelines and ensured learning milestones were achieved across all developmental domains.
- Facilitated clear and concise communication with and among leadership, colleagues, and clientele to guarantee that all performance expectations were met or surpassed.
- Collected observational data and tracked children’s learning, development, and experiences through daily notes, documentation, and the assessment system, Teaching Strategies Gold.
Education
2016
-
2018
Ashford University
Education
2006
-
2011
The University of Alabama
Human Environmental Sciences
Skills
