Emily Holland
Business Operations Manager
San Francisco, CA
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Profile:
Summary
Former student-athlete turned sports industry professional with a demonstrated history of working in baseball. Skilled in Microsoft Office, G-Suite, Business Operations, Adobe Photoshop, and Social Media. Strong operations professional with a Master of Education (MEd) focused in Intercollegiate Athletic Leadership from University of Washington.
Experience
2020
Feb
-
Present
Business Operations Manager
PIVOT Agency / Alamo, CA
- Originally hired as Operations Coordinator- promoted after 2 months
- Liaise with CEO, CFO and department heads to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
2018
Aug
-
2020
Jan
Director of Baseball Operations
University of California, Santa Barbara Baseball / Santa Barbara, CA
- Coordinate all non-coaching aspects of the baseball program
- Assist with game scheduling and execution of game contracts
- Act as representative of baseball team in the athletic department and community
- Develop valuable relationships with alumni, donors, members of the athletic department and community
- Oversee budget
- Act as administrative support to four main coaches
- Arrange team activities
- Order and distribute team apparel and equipment
- Manage social media accounts
- Supervise team of 10+ interns
- Plan, coordinate and execute year-long team travel plans
- Organize all aspects of recruiting visits
- Act as a liaison between scouts and players leading up to the MLB Draft
2018
Jan
-
2018
Jun
Assistant Director of Operations and Marketing
University of Washington Baseball / Seattle, WA
- Assist Director of Operations with managing the efficient operation of the baseball office including team travel, liaison with department support services, recruiting and management of baseball camps and clinics
- Provide support to coaching staff with administrative responsibilities
- Responsible for arranging all official and unofficial visits for potential student-athletes
- Promote the philosophy and objectivity of University of Washington Baseball and Athletic Department to recruits and their families
- Foresee coaching staff needs during home games
- Created interactive recruiting calendar to assist Recruiting Coordinator with recruiting schedules
- Identify potential student-athletes meeting specific criteria via databases (FieldLevel, Perfect Game) for Recruiting Coordinator to further scout
- Assisted UW Baseball and recruiting social media accounts tracking the journey through Regionals and Super Regionals
2017
Sep
-
2017
Nov
Corporate Partnership Services and Marketing Intern
Tacoma Rainiers / Tacoma, WA
- Created over 30 Guidebooks for each corporate partner. Guidebooks contain all assets included in their contracts and also provides their respective deadlines and specifications
- Produced and assisted in presenting proof-of performance annual reports
- Participated in marketing brainstorms and meetings
2017
Sep
-
2017
Nov
Recruiting Intern
University of Washington Baseball / Seattle, WA
- Arranged official and unofficial visits taking place on UW Football game weekends
- Coordinated tours of campus, athletics and academic facilities for prospective players
- Cultivated relationship with compliance and academic coordinators to provide information to prospective student-athletes
- Executed official and unofficial visits with Recruiting Coordinator
- Miscellaneous duties on gameday
2016
Oct
-
2017
Mar
Member Services Concierge
Pro Sports Club / Redmond, WA
- Provided exceptional customer service for each member and guest of PRO Sports Club
- Carried out duties and responsibilities of maintaining the operations of the Performance Center
- Enforced club rules and responsibilities
2016
Jan
-
2016
Aug
Marketing and Partnership Manager
Snap-Raise! / Seattle, WA
- Based on 6 month performance as an account manager, promoted to manage marketing and partnership efforts
- Created and implemented company-wide marketing plan
- Conceptualized and developed partnership opportunities and led negotiations with Eastbay and Microsoft
- Developed and implemented “#TeamFirst” social media campaign, which drove Snap’s social media accounts to a 74% increase in active followers over 7 months
2015
Aug
-
2016
Aug
Account Manager
Snap-Raise! / Seattle, WA
- Onboarded 30-120 coaches daily, ensuring proper implementation of Snap Raise platform
- Managed sales operations including; internal sales communications, processes, controls and troubleshooting
- Platform knowledge expert actively participating in sales calls
Education
2017
-
2018
University of Washington
Master of Education, Intercollegiate Athletic Leadership
2011
-
2016
Loyola Marymount University
Bachelor of Arts, Sociology
Skills
