Eleanore Guenon

* Managed 50+ customer cases weekly in Salesforce, ensuring high-quality resolution and timely follow-ups across departments.

* Helped maintain customer satisfaction rates by consistently resolving cases within SLA timelines.

* Provided frontline support via Dialpad, guiding customers through account issues, product questions, and sales order processing.

* Supported onboarding by training new hires on tools, workflows, and policies.

* Audited sales orders in NetSuite for accuracy and compliance with licensing and tax documentation standards.

* Collaborated with the B2B team to input and verify pricing, inventory, and purchase accuracy, helping drive monthly recurring revenue.

* Developed knowledge base materials and internal SOPs to improve support efficiency.

* Processed inbound orders for animal microchips and equipment from veterinarians, breeders, and rescues.

* Acted as key liaison for product information, pricing, and account updates, maintaining strong client relationships.

Customer Service Representative I (Sept. 2018 - Sept 2019)

* Handled high-volume inbound calls (~75/day), resolving issues related to pet tracking, ownership transfers, and data entry.

* Led outreach initiatives, including 80+ outbound calls/day to support pet microchip registration and data accuracy.

* Maintained customer records and tag tracking logs in Excel, helping streamline order follow-up processes.

California State Polytechnic University, Pomona - B.S. in Agribusiness (2020)

Minors: Equine Science & Economics