Edgar Blass

• Schedule Inspection visits to customers home or place of business. Providing direct contact and visibility to customers IT/Network needs and Goals.

• Plan, Advice and assist users with integration of new selected hardware/software into their business environment.

• Provide support to other Customer Solutions Engineers to accomplish the very best experience for our customers when doing Onsite setups and integration of their selected Hardware/ISP/Equipment/Software/Upgrades.

• Onsite jobs include but not limited to (Apple Servers, iOS, Android setup and Integrations, Windows Servers, Computer Setups, Remote access of their computers from other locations securely (VPN setup/support), Firewall build, setup of network printers (plotters), software installations, hardware upgrades, virtual machine creations, installing security devices, wireless routers , backups, data recovery, Virus detection/removal, e-mail configuration and support.

• Support and test Lan’s, Vlans, VPNs,Nat devices, WiFi networks or DHCP servers.

• Using troubleshooting and investigative skills to resolve technical issues for customers onsite or remotely.