Ed Flahive

Recruited by CEO/Founder, Chief Learning Officer with accomplished multi-industry background leading the design, development and implementation of high-impact corporate learning and talent development organizations. Expert in engineering and implementing learning design, development, and delivery of adult learning programs. Laser focused on maintaining maximum ROI for customers and substantial revenue margins for organization. Record of building and delivering innovative programs that foster the growth and development of staff, partners and customers, focused on creating new capabilities and competencies, while driving bottom-line business performance. Designed and developed analytics strategy for talent development at State Street with the goal of measuring impact of development on business outcomes. Recognized expert in the best practices, innovations and research on adult learning and learning designs, methodologies and measurement.

• Using a consultative solution approach, ensure clients have a deep understanding of learning and development trends and best practices and the capacity to translate that knowledge into a learning solution that fits their needs.
• Developed and implemented Videonitch’s client onboarding and engagement model.
• Responsible for resource planning, allocation, staffing, utilization and impact measurement of learning solutions.
• Expert at building effective corporate learning ecosystems.
• Create relationships with all key client executives and build trust and credibility within their organization.
• Create high impact, innovative and scalable learning experiences.
• Write and produce industry blogs, video blogs, marketing videos, and thought leader publications and presentations.
• Partner with senior learning executives to formulate a Talent and Organizational strategy, focused on long-term organizational capabilities.
• Direct large-scale change management for clients.
• Manage technology support services including video, media, computer-based training and web-based training design and development.
• Manage full-scale video learning production services including pre-production, production and post-production of corporate training videos.
• Manage Performance Metrics for Product Development function. Gather detailed information about client and prospect needs, understand strategic business challenges and priorities, and lead the team in analyzing information and prioritizing opportunities critical to product management and client retention.

Global talent service delivery function lead responsible for strategy design and development, hiring and establishing a new team and execution of key strategic priorities including talent development brand, customer experience, talent management analytics and budget management.

• Designed and developed analytics strategy for talent development at State Street with the goal of measuring impact of development on business outcomes.
• Created strategy and implementation plan to assess the current state of talent development brand within the company, and to re- brand and re-launch a global brand campaign. New brand will help build a culture of development in support of a large upcoming talent technology implementation.
• A key member of the strategic team responsible for planning and global execution of cloud based Human Capital and Learning Management systems. Created strategy for performance management and career development pilot prior to full implementation.
• Managed $9.7 million annual budget. Created forecast and management processes in support of investment decisions in critical strategic talent projects to support 29,000+ employees and 10,000 contractors in 27 countries.
• Designed and developed customer experience strategy for the talent development function with the primary goal of assessing current state and creating an exciting, memorable and effective learning experience for employees and internal clients.
• Managed corporate e-learning group responsible for the assessment, design, development, implementation and evaluation of proprietary e-learning courses and programs globally.

Senior talent manager responsible for providing strategic talent management support to business groups globally. Global lead for leadership development programs offered in over 25 countries worldwide. Managed a diverse talent team committed to creating a high performing progressive organization. Head of global enterprise eLearning.

• Global lead for strategy, design, content development and execution of leadership development at State Street. Responsible for a global, cross-cultural project team of talent consultants with matrix reporting and external vendors responsible for successful delivery of leadership development programs.
• Partnered with human resources business partner (HRBP) and the senior business executives to create a talent management and development strategy aligned to business groups’ goals and priorities.
• Collaboratively with HRBP and senior business executives, developed and implemented talent assessment and review strategies resulting in the identification of high potential leaders, strong succession plans and a robust development approach.
• Led the strategy, design and implementation of Career Management and Development Planning initiative for business groups which resulted in a robust career management approach, a framework for development planning, and a full suite of training and coaching for employees at all levels. This successful work was seen as a blueprint and was widely adopted across the organization.
• Led a team responsible for strategy, design and implementation of Manager Effectiveness intranet portal serving as a central, on- demand learning platform for self-service tools and a resource for increased manager effectiveness of 10,000+ leaders and managers at all levels in the company. Received State Street Global Human Resources Excellence Award for this initiative.
• Coached and advised senior executives and leaders to build and implement structured career development plans in support of organizational succession pipeline.
• Created an analytics model for performance and impact measurement of global leadership development programs on business priorities and strategic goals.
• Led organizational learning needs and strategy analysis to better align learning and development resources to organizational priorities and strategy.

Talent manager responsible for providing strategic talent management and development support to information technology and global markets business groups. Responsible for ideation, creation, and global implementation of leadership and management development programs targeted at new and experienced managers. Recognized and promoted to Vice President.

• Designed and executed the first global leadership and management development program. Close to 4500 new and experienced managers have been trained to date over 5 years from its inception. Delivered an exceptionally successful program.
• Introduced and delivered an in-house customized 360-feedback assessment tool for managers and leaders. Thisin-housetool enabled the organization to provide 360-degree assessment as part of the management development programs and resulting in significant cost savings.
• Worked collaboratively to successfully develop and implement a coaching approach. Led the design and development of “Manager as Coach’ program for managers and leaders at all levels. Close to 1500 managers have been trained to date over 2.5 years since its inception.
• Led the global business acumen and consulting skills building development program for the Global Human Resources function.

Responsible for the design, development and delivery of effective multi-media training programs utilizing strong instructional design methodologies and adult learning principles. Solely responsible for the strategy, selection and implementation of State Street’s first corporate Learning Management System.

• Led a global RFI and RFP process for the analysis, selection and implementation of company’s first Learning Management System and eLearning authoring tools.
• Designed and developed over 100 corporate proprietary eLearning courses in support of individual business units and corporate Human Resources & Organizational Performance group.
• Designed and developed global training strategy and blended learning programs in support of the company’s annual Performance Planning and Review Process for over 30,000 employees worldwide.
• Designed and developed global training for company’s corporate Standard of Conduct policy, including translation to 8 different languages to support non-US English speaking offices.
• Designed and developed global eLearning courses for company’s corporate Total Compensation Planning policy for all supervisors, managers and executives worldwide resulting in a year over year savings of $1.1 million USD.
• Designed and developed global training strategy and blended learning programs in support of the company’s annual Performance Improvement Policy training for over 9,000 supervisors and managers worldwide. This resulted in an annual savings of approximately $2.7 million USD. Awarded HR&OP Excellence Award for Innovation.

Senior Training Manager and Instructional Designer responsible for learning consulting and relationship management of internal and external clients.Trusted advisor for business units regarding employee development strategy and training spend.

• Analyzed all legal contracts for training vendors being used across the corporation. Created and managed a preferred training vendor network by aligning vendor solutions with individual business unit needs and eliminating redundancies.This resulted in an annual training spend reduction of over $3.7 million USD.
• Chairman of the State Street Technology Learning Committee. This committee was made up of senior business leaders across the organization and was responsible for the strategy and implementation of third party learning technologies across the corporation.
• Designed, developed and facilitated the corporate training for Lotus Notes email conversion of over 12,000 employees worldwide.
• Facilitated instructor-led training for more than 1,800 employees in a 5-week intensive new hire onboarding program.
• Designed, developed and facilitated instructor-led training programs for mid-level supervisors and people managers.
• Designed, developed and facilitated Business Contingency blended learning programs for Senior and Executive Vice Presidents.