Diego Michelato
Creative Problem Solver & Strategic Planning Thinking
Summary
As a leader, you begin to recognize that there are many strategies at your disposal, but very few that lead to practical implementation. Operational procedures without a clearly defined plan of execution can often lead to failure; however, when you begin to pair improvement initiatives relative to predefined goals, this allows you to expand market share.
I have found that throughout both my corporate and academic experiences, that beyond intelligence and having a vast wealth of knowledge, the key is healthy relationship development. For example, at Faculdade Roberto Miranda, where I received my MBA, I found myself surrounded by some of the greatest minds in business and hospitality.
During my time at DPNY Beach Hotel & Spa, I Acted as the executive managing director who oversaw all related financial issues. My success comes from my unique ability to solve complex problems with creative solutions. I take pride in being able to communicate with my colleagues, marketing managers, and other senior management to ensure we are delivering the best customer experience effectively.
Experience
Executive Director
DPNY Beach Hotel / Sao Paulo, Brazil
▪ Acted as the executive managing director who was responsible for all financial, marketing and operation related issues.;
▪ Provided day to day financial management and analytics to support the respective finance business partners and business stakeholders;
▪ It has developed in 12% of the profit and the first year decreased by 4.3% of the costs;
▪ Created from scratch a Marketing Area, developing Digital Presence, spending 1.1m USD a year in advertising, with revenue in 12m USD;
▪ The occupancy rates in 2016 were 86% with 9m in revenue, has raised in 2017 to 92% with 10m in revenue, 2018 were 85% but we kept the 10m revenue to a strategy to increase daily rates prices, as we made in 2019;
▪ Credited as a key team member that helped increase revenue by 8.27%, reduce credit card debt by 100%, and reduced labor costs by 5%, directly saving over 400k per year
▪ Created a team of programmers to develop software to maximize staff-performance integrated with its hotel operation system;
General Manager
Insólito Boutique Hotel & Spa / Rio de Janeiro - Brazil
▪ In charge of the overall operations and commercialization for the Hotel & Spa;
▪ Planned and organized accommodation, catering and other hotel services;
▪ Promoted and marketed the business through various projects and campaigns;
▪ Managed budgets and financial plans as well as controlled the overall expenditure;
▪ Maintained statistical and financial records while at the same time always setting and achieving both sales and profit targets;
▪ Partner with Starwood Hotels to be part of Design Hotels and preferred guest program;
▪ Included the hotel on Virtuoso Member Program to Market the US market.
Food & Beverage Manager
Marbela Beach Hotel / Goa - India
▪Performed various managerial duties in accordance with all company standards, policies, and procedures.
▪Established efficient levels of productivity with the assistance from department supervisors.
▪Set tables in assigned areas both correctly and uniformly.
▪Delivered exceptional service by greeting and serving customers in a friendly and timely manner.
▪Assisted manager in scheduling completed weekly payroll, expenses and forecasting on a weekly and monthly basis.
Education
Universidade Roberto Miranda
MBA / Luxury Hospitality
Universidade Estácio de Sá
Bachelor in Hospitality
Skills
